Payments help

It depends what kind of payment method you’re using – there’s a couple of different ways you can make quick and easy transfers.

A faster payment is a type of Pay AnyBody payment that will be processed instantly via the Osko service, which operates using the New Payment Platform (NPP). You can make a Faster Payment to a BSB and account number or PayID (such as a mobile number or email address) that will go through almost instantly. Find out more about PayID.

Don’t worry, if you make a payment using the app, we’ll automatically send your payment as a Faster Payment if it’s eligible. If you’re making a payment from online banking, you can still make a Faster Payment to a PayID. You just need to choose the ‘Faster Payment’ option when making your payment. 

If you make a payment using Pay AnyBody, the recipient should get it within 3 business days, unless it automatically goes through as a faster payment – this can happen if you make a payment less than $1,000. See our payment cut-off times for more info about when you need to make your payments.

BPay payments made through the app or online banking should appear in the recipient’s account within 3 business days. The biller will consider the bill paid when your account is debited.

For cash that was deposited over the counter at another bank, the processing and clearance time is 5 business days (not including public holidays).