About us

We’re on a mission to become Australia’s favourite digital bank. We believe that banking should be smarter, simpler and designed around you.

Our team

Over 3,000 colleagues dedicated to making banking simple and accessible.
Our customers

Serving one million people, from everyday banking to first homes.
Our heritage

130 years of evolving to better serve our customers.
Our community

Proudly partnering with organisations to support local communities.

1895

We were founded as the Agricultural Bank of Western Australia. Established by the WA government to support farmers.

1923

We expanded to have eight district offices throughout Western Australia.

1945

We changed our name to The Rural and Industries Bank of Western Australia. Also known as R&I Bank – to better reflect the customers we supported.

1956

As part of our transition to support customers more broadly, we became a savings bank.

1985

We hit the national stage, opening our first branch in Sydney.

1994

We became the Bank of Western Australia, but you know us as Bankwest.

2008

We joined the Commonwealth Bank Group, becoming part of Australia’s largest financial services provider.

Today

We continue to evolve, becoming a digital bank to serve our customers better.

Diversity, equality and inclusion

We believe in equal access, safety and respect for our colleagues and customers.

Supporting First Nations

Founded on Noongar Country and now operating across Australia, we’re dedicated to advancing reconciliation.

Volunteering

We give back to the communities we work in and support our people to volunteer for causes that are important to them.

Security taken seriously

We’ve worked hard to develop tools and features that help you protect yourself.

Supporting customers in need

We’re determined to help people experiencing challenging circumstances.

Sponsorships

Together, we support and share in memorable moments whilst providing our customers great perks, unique competitions and exclusive experiences.

Partnerships

We’re proud to partner with local organisations, making a positive impact in the communities we’re part of.

Explore our sponsorship perks

Customer benefits

Explore the latest competitions, discounts and special offers.

Fraud, scams and cyber security.

For over 130 years we've focused on helping our customers better control their money. As fraud and scams have become more sophisticated, we have evolved our tools and features.

Security taken seriously.

NameCheck

When you make a first-time payment, NameCheck uses advanced algorithms and our available payment data to indicate the likelihood that an account name matches the account details.

CheckIt Notifications

You can take action in the app if we spot unusual activity on your account and send you a notification.

Secure login

Access your account securely using biometrics (TouchID and FaceID) or PIN from your trusted device.

Protect your main card details

Create virtual cards to make purchases without using your regular card details.

Diversity, equality and inclusion.

Everyone deserves equal access to opportunity. Our colleague networks help us build a culture where our colleagues feel safe, respected and included.

Unity

Our LGBTQIA+ and allies network advocates for a culture of inclusion and respect, regardless of sex, sexuality, gender or expression.

Mosaic

Celebrating our cultural diversity and fostering inclusion and respect.

AdvantAge

Creating a diverse and inclusive workspace, where our people feel valued, respected and able to do their best in every life stage.

Enable

Increasing accessibility awareness, inclusion and employment opportunities for people with disabilities.

Koort Waangkiny

Koort Waangkiny means ‘our hearts are speaking’ or ‘heart stories’ in Noongar. This group facilitates opportunities to learn about and celebrate First Nations culture with the goal of advancing reconciliation.

Supporting First Nations.

We’re committed to advancing reconciliation in Australia, including by broadening our understanding of Indigenous peoples and culture, through learning activities such as cultural awareness training for our colleagues.

We support local Indigenous initiatives, including education programs, through various corporate volunteering opportunities and other bespoke support.

We’re proud to be a member of Reconciliation WA and actively support their programs and activities. We take part in National Reconciliation Week and celebrate NAIDOC Week, with a range of colleague, customer and community initiatives, including the Walk for Reconciliation.

Koort Waangkiny

Koort Waangkiny, means ‘our hearts are speaking’ or ‘heart stories’ in Noongar. It is an internal network made up of Bankwest colleagues who are passionate about reconciliation. The focus of the group is to support and facilitate all colleagues to engage in cultural experiences and learning opportunities, to build awareness and understanding of First Australians’ culture and history. Koort Waangkiny strives to create a culturally safe workplace and amplify the voices of our Indigenous colleagues.

Support for our First Nations customers

Our Customer Assistance Line at 1800 433 932, provides culturally informed banking for First Nations customers through our BlackCard-accredited team.

Supporting development

We have partnerships in place with Jawun and CareerTrackers to support the development and growth of Aboriginal and Torres Strait Islander people and organisations.

The Jawun program gives colleagues secondment opportunities with Indigenous-led organisations. Secondees use their professional skills to build organisational capacity and add value through projects that support the host organisation’s mission. The program is a powerful opportunity for two-way learning.

We also support the career-readiness of Indigenous university students through our partnership with the CareerTrackers internship program. Interns gain valuable experience in the workplace, aligned with their field of study, setting them up for academic and professional success.

Supporting customers in need.

We’re determined to help people experiencing challenging circumstances, including those at risk of domestic and financial abuse.

Our safety-net of support.

Extra care teams

All of our customer-facing teams receive training to spot and support customers with extra care needs.

Confidential counselling for customers

The Customer Support Service is a confidential telephone counselling service available to customers in times of distress or crisis. Call 1300 360 793 to access.

Interpreter services

We work with the Translating and Interpreting Service (TIS national) to help non-English speaking customers complete their banking with ease.

Community Assistance Line

All customers who need complex support can call our Community Assistance Line. The team can help customers impacted by natural disasters, separation, incarceration, or those with illness and other needs.

Indigenous Customer Assistance Line

Our dedicated phone line for Indigenous Australian and Torres Strait Islander customers, particularly those living in remote areas, helps provide better banking access.

Volunteering.

We’re passionate about supporting our local community. Our colleagues receive annual volunteering leave to support community organisations across Australia.

Colleagues who are registered volunteers with Emergency Service organisations also receive up to 10 days Community Service Leave.

We’ve partnered with a diverse group of organisations to empower our colleagues to create a positive social impact in our communities.

Community partnerships.

Foodbank

Foodbank provides emergency food assistance to people in need. We help prepare affordable and nutritious ready-to-eat meals, and sort and pack hampers for Foodbank’s charity partners.

Volunteering WA

Volunteering WA (VWA) is the peak body for volunteering in Western Australia. Through VWA, we volunteer at a range of community organisations that support those affected by family and domestic violence.

Anglicare WA

Anglicare WA delivers the Thread Together program in WA, which provides unsold brand-new fashion clothing to people experiencing hardship, thereby also saving the clothes from landfill. Our teams support by sorting the donated clothes and stocking the Thread Together mobile van.

Australian Business and Community Network

ABCN brings businesses and schools together to address educational disadvantage. Our colleagues mentor students through fun workplace-based programs that develop their confidence, skills and aspirations.

Telethon

We’re proud to have supported Telethon since it started in 1968 helping to build better and brighter futures for children and families in need. It continues to be a highlight for our colleagues who have volunteered over 20,000 hours to collect donations and work in the call centre.

Jawun

Jawun brings corporate, government and philanthropic organisations together to drive change in Indigenous communities. Bankwest supports colleagues to undertake Jawun secondments, using their professional skills to support Indigenous-led organisations.

About us

Our team

Our customers

Our heritage

Our community

Our journey

1895

1923

1945

1956

1985

1994

2008

Today

What we stand for

Diversity, equality and inclusion

Supporting First Nations

Volunteering

Security taken seriously

Supporting customers in need

Our partners

Sponsorships

Partnerships

Explore our sponsorship perks

Customer benefits

Company

Products

Services

Legal

Say Hi

Fraud, scams and cyber security.

Security taken seriously.

NameCheck

CheckIt Notifications

Secure login

Protect your main card details

Diversity, equality and inclusion.

Unity

AdvantAge

Enable

Koort Waangkiny

Supporting First Nations.

Koort Waangkiny

Support for our First Nations customers

Supporting development

Supporting customers in need.

Our safety-net of support.

Extra care teams

Confidential counselling for customers

Interpreter services

Community Assistance Line

Indigenous Customer Assistance Line

Volunteering.

Community partnerships.

Foodbank

Volunteering WA

Anglicare WA

Australian Business and Community Network

Telethon