Save yourself from waiting on hold, check out our FAQs to get the help you need.
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Our local contact centre is online, 24/7
If you’re a customer with us already, messaging us is the best way to reach us.
Message us in online banking
We’re here to help
- Log in to Bankwest Online Banking
- Select 'Message us now' in the top right corner
- Send us a message – if you don't get an immediate reply, it'll be waiting for you when you log in next.
Find out about the different types of home loans we offer
Get in touch with one of our Home Lending Specialists.
Get started on your home loan
Request a conditional pre-approval (approved in principle) or start a home loan application.
Book a home loan appointment
Take out a new loan, increase your current loan or refinance from another bank. Talk to a Home Lending Specialist – when and where it suits you.
General enquiries
We’re here to help over the phone 24/7.
If you need to send us something, here’s how:
Post
Bankwest
PO Box E237
Perth WA 6841
Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825
Get help overseas
We're available 24/7. Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.
Business customers
If you have a general business banking enquiry, please contact us on 13 7000:
- 6am – 8pm AWST Monday to Friday
- 6am – 2:30pm AWST on Saturday
If you want a new business account, Bankwest, as part of the CBA Group, will offer to redirect your request to CommBank.
Early Customer Engagement
Our Early Customer Engagement team can look into flexible options for you if you’re behind on your repayments.
We’re available:
- 6am – 6pm AWST Monday to Friday
- 8am – 2pm AWST Saturday.
Financial hardship
If you’re unable to meet your minimum monthly repayments or require ongoing financial assistance, we’re here to help.
Deaf, deaf, hard of hearing or speech impaired
Deaf, deaf,
Capital ‘D’ Deaf vs lowercase 'd' deaf
Deaf with a capital ‘D’ is used to signify a cultural identity and signing community (those who use Auslan) and deaf with a lowercase ‘d’ can be used to describe those who are physically deaf more generally, who do not identify as being part of the signing community.
hard of hearing, speech impaired or National Relay Service users can be connected to any of our phone numbers.
- TTY users call 13 36 77 and ask for 13 17 19
- Voice Relay call 1300 555 727 and ask for 13 17 19
- SMS Relay text 0423 677 767.
Available 8am – 5pm AWST Monday to Friday, except WA and national public holidays.
We’re also committed to making our website and app accessible for all.
Support for our First Nations customers
We’re working hard to provide better banking access for our First Nations customers, no matter how remote their location.
Interpreter services
Access the government’s free Translating and Interpreter Service over the phone.
Available in more than 150 languages. Call us on 13 17 19 to ask about this complimentary service.
Bankmail
For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.
Send us a Bankmail instead – log in to Bankwest Online Banking, go to 'Message centre' then click 'Bankmail'.
Give us feedback
Let us know how we're doing
- Call toll free within Australia on 1800 650 111
- Share a positive experience
- Make a complaint
Consider the Product Disclosure Statement (PDS) and Bankwest App Terms of Use available from Bankwest before deciding whether the product is right for you. Fees and charges may apply with the App.