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24/7 for general enquiries, reporting unauthorised transactions and lost or stolen cards.
24/7 for general enquiries, reporting unauthorised transactions and lost or stolen cards.
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Browse FAQs, product and service information, and common forms in our help section.
Visit HelpMore information for hearing or speech impaired people
National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls, and ask for Bankwest on 13 17 18.
Available 8:00am – 5:00pm Perth time Monday to Friday, except WA and national public holidays.
International
24 hours a day, 7 days a week. Even public holidays.
Overseas: +61 8 9449 2840 1 Calls made overseas from land lines or mobile phones will be subject to standard international call rates. Close
Branch finder
Locate your nearest Bankwest branch, ATM, Business Banking Centre or Lending Specialist.
Find us
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Bankwest
PO Box E237
Perth WA 6841
Messaging
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Social media
Our social media team are available to help from 9:00am - 5:00pm Perth time, Monday to Friday.
Bankmail
For your own safety and security, please don’t send emails to anyone (not even Bankwest) about your bank account.
Instead, just send us a Bankmail:
Go to ‘message centre’
Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825
Our surveys will never ask you to reveal your personal information such as account details or passwords and we will never put advertising in any of our survey invitation emails. See Bankwest Ideas Lab Monthly Prize Draw Terms and Conditions (PDF).
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If your complaint can’t be resolved right away
Here’s what we’ll do:
Tell you who's handling your complaint
Aim to resolve your complaint within five working days
Let you know if we need more time.
If you’re not satisfied with the resolution offered, we’ll refer your complaint to our Customer Care team.
If your complaint isn't resolved
If we can’t resolve your complaint, you can seek assistance from:
Your customer advocate - ask for an independent review.
Australian Financial Complaints Authority (AFCA) – a free, fair and independent dispute resolution service. 2 Before AFCA can investigate your complaint, they require you to have first given us the opportunity to address the complaint. Close
Before 1 November 2018, the Financial Ombudsman Service (FOS) provided this service. FOS has now closed and all unresolved complaints made after 1 November 2018 should be directed to AFCA.
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Free call: 1800 367 287
Email: info@afca.org.au
Things you should know
Calls made overseas from land lines or mobile phones will be subject to standard international call rates.
Before AFCA can investigate your complaint, they require you to have first given us the opportunity to address the complaint.
