Chat to us about all your Personal and Business banking needs, get in touch from overseas, or send us your feedback.
8:00am – 8:00pm (local time in your state), 7 days a week for general queries.
24/7 for reporting unauthorised transactions and lost or stolen cards.
6:00am – 6:00pm Perth time, Monday to Friday.
6:00am – 2:00pm Perth time Saturdays.
The Bankwest Forum has heaps of answers to common questions. Join the conversation, get help, and share your thoughts.
Browse FAQs, product and service information, and common forms in our help section.
Visit HelpInformation for hearing or speech impaired people
National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls, and ask for Bankwest on 13 17 18.
Available 8:00am – 5:00pm Perth time Monday to Friday, except WA and national public holidays.
Store finder
Locate your nearest Bankwest store, ATM, Business Banking Centre or Lending Specialist.
Find us
Post
Bankwest
PO Box E237
Perth WA 6841
Messaging
Our specialists are ready to help with your enquiries 24/7.
Social media
Our social media team are available to help from 9:00am - 5:00pm Perth time, Monday to Friday.
Bankmail
For your own safety and security, please don’t send emails to anyone (not even Bankwest) about your bank account.
Instead, just send us a Bankmail:
Go to ‘message centre’
Let us know how we’re doing. Pay us a compliment or help us improve our services.
We don't always get things right
If you have a problem you can:
pop into any of our stores
call your Relationship Manager
call us within Australia, toll free on 1800 650 111
If your problem can't be resolved straight away, we will:
tell you who is handling your complaint
aim to resolve your complaint within five working days
let you know if we need more time.
If you’re not satisfied with the resolution offered, we’ll refer your complaint to our Customer Relations team.
Where to go if your complaint isn't resolved
In the unlikely event that we can’t resolve your complaint, you can seek assistance from the Financial Ombudsman Service (FOS) Australia – a free, independent dispute resolution service. 2 Before the FOS can investigate your complaint, they do require you to have first given us the opportunity to address the complaint. Close
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
Call: 1800 367 287 (toll free)
Fax: (03) 9613 6399
Email: info@fos.org.au
Things you should know
Calls made overseas from land lines or mobile phones will be subject to standard international call rates.
Before the FOS can investigate your complaint, they do require you to have first given us the opportunity to address the complaint.
