Contact us

Chat to us about your banking needs, get in touch from overseas or send us your feedback.

Leave phone and branch queues behind

You can message us anytime in the Bankwest App. You can also do lots of everyday banking tasks safely and securely in our app or Bankwest Online Banking.

We're here when you need us

We'll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.

Personal banking enquiries

24/7 for general enquiries, reporting unauthorised transactions and lost or stolen cards.

Business banking enquiries

For general enquiries we are open:

  • 5am - 8pm AWST weekdays
  • 5am - 2:30pm AWST weekends

We are available 24/7 on 13 17 19 for reporting unauthorised transactions and lost or stolen cards.

Payment Solutions

Our Payment Solutions team can look into flexible options for you if you’re behind on your repayments. Find out more about how we can help.

​We’re available:​

  • 8am - 5pm AWST Monday to Friday​
  • 8am - 2pm AWST Saturday.

Hearing or speech impaired

National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls and ask for Bankwest on 13 17 18.

Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.

Indigenous Customer Assistance Line

We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.

Get help overseas

We're available 24/7.

Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.

Interpreter services

Access a free interpreter service through our branches and over the phone.

Ask about a home loan

Get in touch with one of our Home Finance Managers.

Book an appointment

Talk to us to find out what’s possible.

Other ways to get in touch

Stay connected

Our social media team are online 9am - 5pm weekdays (AWST).

Bankmail

For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.

Send us a Bankmail instead - log in to Bankwest Online Banking, go to 'message centre' then click 'Bankmail'.

Need to send us something?

Post
Bankwest
PO Box E237
Perth WA 6841

Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825

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