contact us

Contact Us

Find help online

We’re continually updating and enhancing our online help.
Happy banking is just a click away.

Common questions

Popular forms

Ask the Forum

Any questions about our products or services?
Join the conversation with our online team and other customers on the Bankwest Forum.


Tweet us

Bankwest is now on Twitter. Follow us to keep up to date with the latest news, to ask for help or to just sing out to us.


Find us

Speak to us on 13 17 19

Our call centre is proudly Australian based. Call us between 8:00 AM & 8:00 PM local time 7 days a week for general queries and 24/7 for reporting lost or stolen cards, unauthorised transactions or emergency assistance while overseas.

  • Information for deaf, hearing or speech impaired people

    The National Relay Service operates 24/7.
    TTY/Voice calls 13 36 77
    Speak and Listen 1300 555 727

Phone banking 13 17 18

To use automated phone banking service please call 13 17 18 and follow the prompts. Available 24 hours a day, 7 days a week.


Online chat

Chat to us between 7:00 AM & 6:00 PM WST Monday to Friday about your personal Bankwest account by logging into your Bankwest Online Banking, and clicking the chat now button at the bottom of the page.

From time to time you may also be invited to chat while browsing for products on our website.

Contacting us via email

Note: Emails about your personal Bankwest account must be sent via the secure "BankMail" facility located within "message centre" on Bankwest Online Banking and never by normal email.

To send us a general enquiry about a product, please use one of our online forms.

Contact us by post

PO Box E237
Perth WA 6841


^ Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.


© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.