Contact us

Chat to us about your banking needs, get in touch from overseas or send us your feedback.

Find a branch or an ATM Browse FAQs

Leave phone and branch queues behind

You can message us anytime in the Bankwest App. You can also do lots of everyday banking tasks safely and securely in our app or Bankwest Online Banking.

More about the app Online banking set up guide

We're here when you need us

We'll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.

See coronavirus support

Personal banking enquiries

13 17 19

24/7 for general enquiries, reporting unauthorised transactions and lost or stolen cards.

Business banking enquiries

13 7000

Enquire online

Book an appointment with a small business specialist

For general enquiries we are open:

5am - 8pm AWST weekdays
5am - 2:30pm AWST weekends

We are available 24/7 on 13 17 19 for reporting unauthorised transactions and lost or stolen cards.

Payment Solutions

1300 787 144

Our Payment Solutions team can look into flexible options for you if you’re behind on your repayments. Find out more about how we can help.

We’re available:

8am - 5pm AWST Monday to Friday
8am - 2pm AWST Saturday.

Hearing or speech impaired

National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls and ask for Bankwest on 13 17 18.

Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.

Indigenous Customer Assistance Line

1300 382 395

We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.