In these unusual times, you can do lots of everyday banking tasks safely and securely in Bankwest Online Banking or the Bankwest App – so we’ve put together some guides.
We’ll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.
Why wait on hold? Message us in the app and get a response in real time – we’re here to help 24/7. Log in and tap 'Ask us' in the menu to start a secure conversation.
24/7 for general enquiries, reporting unauthorised transactions and lost or stolen cards.
For general enquiries we are open:
We are available 24/7 on 13 17 19 for reporting unauthorised transactions and lost or stolen cards.
We're available 24/7.
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Calls made overseas from landlines or mobile phones will be subject to standard international call rates.
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National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls and ask for Bankwest on 13 17 18.
Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.
Access a free interpreter service through our branches and over the phone.
We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.
Stay connected
Our social media team are online 9am - 5pm weekdays (AWST).
Bankmail
For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.
Send us a Bankmail instead - log in to Bankwest Online Banking, go to 'message centre' then click 'Bankmail'.
Need to send us something?
Post
Bankwest
PO Box E237
Perth WA 6841
Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825
Let us know how we’re doing