Contact us

Chat to us about all your Personal and Business banking needs, get in touch from overseas, or send us your feedback.

Information for hearing or speech impaired people

National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls, and ask for Bankwest on 13 17 18.

Available 8:00am – 5:00pm Perth time Monday to Friday, except WA and national public holidays.

Other ways to get in touch

International 

24 hours a day, 7 days a week. Even public holidays.

Overseas: +61 8 9449 2840 1 Calls made overseas from land lines or mobile phones will be subject to standard international call rates. Close

Store finder

Locate your nearest Bankwest store, ATM, Business Banking Centre or Lending Specialist.

Find us

Post

Bankwest
PO Box E237
Perth WA 6841

Messaging

Our specialists are ready to help with your enquiries 24/7.

Using Bankwest Online Banking (BOB)?

  • Log on to Bankwest Online Banking (BOB)
  • Click on the ‘Message us now’ button.

Using the Bankwest App?

  • Log on to the Bankwest App
  • Tap ‘Ask us’.

Social media


Our social media team are available to help from 9:00am - 5:00pm Perth time, Monday to Friday.

Bankmail

For your own safety and security, please don’t send emails to anyone (not even Bankwest) about your bank account.

Instead, just send us a Bankmail:

Have your say with Ideas Lab

Help shape the future of our products and service.

Be the first to see and hear about products, features and services, and tell us how we can improve your experience. Plus, you'll go in the draw to win great monthly prizes just for contributing.

Our surveys will never ask you to reveal your personal information such as account details or passwords and we will never put advertising in any of our survey invitation emails.
Bankwest Ideas Lab Monthly Prize Draw Terms and Conditions (PDF)

Feedback and complaints

Let us know how we’re doing. Pay us a compliment or help us improve our services.

1800 650 111

Toll Free: 8:00am - 8:00pm Perth time, 7 days a week.

Overseas: +61 8 9449 2840 1 Calls made overseas from land lines or mobile phones will be subject to standard international call rates. Close

Manager Customer Care
GPO Box E237
Perth WA 6001

Fax: 1300 259 233

We don't always get things right

If you have a problem you can:

  • pop into any of our stores

  • call your Relationship Manager

  • call us within Australia, toll free on 1800 650 111

  • email us with your personal or business query.

If your problem can't be resolved straight away, we will:

  • tell you who is handling your complaint

  • aim to resolve your complaint within five working days

  • let you know if we need more time.

If you’re not satisfied with the resolution offered, we’ll refer your complaint to our Customer Care team.

Fill out our complaint form

Find out about your banking rights and obligations

Read the Code of Banking Practice

Where to go if your complaint isn't resolved

In the unlikely event that we can’t resolve your complaint, you can seek assistance from the Financial Ombudsman Service (FOS) Australia – a free, independent dispute resolution service. 2 Before the FOS can investigate your complaint, they do require you to have first given us the opportunity to address the complaint. Close

 

Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001 

 

Call: 1800 367 287 (toll free)
Fax: (03) 9613 6399
Email: info@fos.org.au

Things you should know

  1. Calls made overseas from land lines or mobile phones will be subject to standard international call rates.

  2. Before the FOS can investigate your complaint, they do require you to have first given us the opportunity to address the complaint.