Contact us

Chat to us about your banking needs, get in touch from overseas or send us your feedback.

Message us on the go

Why wait on hold? Message us in the app and get a response in real time - we're here to help 24/7. Log in and tap 'Ask us' in the menu to start a secure conversation.

More information for hearing or speech impaired people

National Relay Service users can be connected to any of our telephone numbers. Just contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen calls, and ask for Bankwest on 13 17 18.

Available 8:00am – 5:00pm Perth time Monday to Friday, except WA and national public holidays.

Other ways to get in touch

Stay connected

Our social media team are online 9:00am - 5:00pm weekdays (AWST).

Bankmail

For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.

Send us a Bankmail instead - log in to Bankwest Online Banking, go to 'message centre' then click 'Bankmail'.

Need to send us something?

Post
Bankwest
PO Box E237
Perth WA 6841

Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825

Have your say with Ideas Lab

Help shape the future of our products and service.

Be the first to see and hear about products, features and services, and tell us how we can improve your experience. Plus, you'll go in the draw to win great monthly prizes just for contributing.
 

Our surveys will never ask you to reveal your personal information such as account details or passwords and we will never put advertising in any of our survey invitation emails. See Bankwest Ideas Lab Monthly Prize Draw Terms and Conditions (PDF).

Complaints and feedback

Let us know how we're doing

If your complaint can’t be resolved right away

Here’s what we’ll do:

  • Tell you who's handling your complaint

  • Aim to resolve your complaint within five working days

  • Let you know if we need more time.

If you’re not satisfied with the resolution offered, we’ll refer your complaint to our Customer Care team.

Fill out our complaint form

Find out about your banking rights and obligations (PDF)

Read the Code of Banking Practice

If your complaint isn't resolved

If we can’t resolve your complaint, you can seek assistance from:

Your customer advocate - ask for an independent review.

Australian Financial Complaints Authority (AFCA) – a free, fair and independent dispute resolution service. 2 Before AFCA can investigate your complaint, they require you to have first given us the opportunity to address the complaint. Close

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Free call: 1800 931 678
Email: info@afca.org.au

Things you should know

  1. Calls made overseas from land lines or mobile phones will be subject to standard international call rates.

  2. Before AFCA can investigate your complaint, they require you to have first given us the opportunity to address the complaint.