Before you get in touch, it's a good idea to check if we've already answered your question.
We're here to help. Whether you're using online banking on your desktop or our app, you can message us 24/7. We can give you a hand with things like:
Get in touch with one of our Home Lending Specialists.
We can chat to you over the phone or meet in a branch – it's up to you.
If you've got a query about your business banking, our business specialists are here to help.
Our support teams are here when you need them
We'll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.
We're available 24/7.
Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.
Our Payment Solutions team can look into flexible options for you if you’re behind on your repayments. Find out more about how we can help.
We’re available:
National Relay Service users can be connected to any of our phone numbers.
Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.
We’re also committed to making our website and app accessible for all.
We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.
Access a free interpreter service through our branches and over the phone.
Our social media team are online 24/7.
For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.
Send us a Bankmail instead - log in to Bankwest Online Banking, go to 'message centre' then click 'Bankmail'.
Post
Bankwest
PO Box E237
Perth WA 6841
Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825
Let us know how we're doing