Contact us

Our local call centres are dedicated to finding you a solution the first time you contact us. Chat to us about your banking needs, get in touch from overseas or send us your feedback.

Find a branch or an ATM Coronavirus support

Before you get in touch, it's a good idea to check if we've already answered your question.

View all FAQs

Jump the queue and message us instead

We're here to help. Whether you're using online banking on your desktop or our app, you can message us 24/7. We can give you a hand with things like:

your existing accounts, loans or cards
opening new accounts
your everyday banking.

Find out how it works

Call 13 17 19

We're here 24/7 if you have a general enquiry, and we can also help with a range of things – like reporting unauthorised transactions, lost or stolen cards, or changing your mobile number.

Get in touch with one of our Home Lending Specialists.

Enquire now

We can chat to you over the phone or meet in a branch – it's up to you.

Find a time that suits you

Call 13 7000

For general enquiries, we're open:

During daylight savings
- 5am - 8pm AWST weekdays
- 5am - 2:30pm AWST Saturdays
Without daylight savings
- 6am - 8pm AWST weekdays
- 6am - 2:30pm AWST Saturdays

We are available 24/7 on 13 17 19 for reporting unauthorised transactions and lost or stolen cards.

If you've got a query about your business banking, our business specialists are here to help.

Enquire now

Specialised support services

Our support teams are here when you need them

We'll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.

See our coronavirus support

+61 8 9449 2840

We're available 24/7.
Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.

Our Payment Solutions team can look into flexible options for you if you’re behind on your repayments. Find out more about how we can help.

1300 787 144

We’re available:

6am - 6pm AWST Monday to Friday
8am - 2pm AWST Saturday.

National Relay Service users can be connected to any of our phone numbers.

TTY users call 13 36 77 and ask for 13 17 19
Voice Relay call 1300 555 727 and ask for 13 17 19
SMS Relay text 0423 677 767.

Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.

We’re also committed to making our website and app accessible for all.

1300 382 395

We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.