Contact us

We’re here when you need us, 24/7.

Our local contact centre is online, 24/7

If you’re a customer with us already, messaging us is the best way to reach us.

Message us in the app

Why wait on hold?

  1. Go to your 'Home' or 'More’ screen
  2. Select 'Contact us'
  3. Select 'Message us' to start the conversation.

Enable notifications in the top right-hand corner of the message screen, so you can keep going about your day while we get back to you.

Message us in online banking

We’re here to help

  1. Log in to Bankwest Online Banking
  2. Select 'Message us now' in the top right corner
  3. Send us a message – if you don't get an immediate reply, it'll be waiting for you when you log in next.

Home loan enquiries

Chat to a Home Lending Specialist or check out our range of guides to help you manage your existing home loan.

Find out about the different types of home loans we offer

Get in touch with one of our Home Lending Specialists.

Get started on your home loan

Request a conditional pre-approval (approved in principle) or start a home loan application.

Book a home loan appointment

Take out a new loan, increase your current loan or refinance from another bank. We offer appointments over the phone, and if you’re based in WA we offer in branch appointments too.

Ways to get in touch

If you have a general enquiry or are overseas, here's how you can reach us.

General enquiries

We’re here to help over the phone 24/7.

13 17 19

Find a branch

If you need to send us something, here’s how:

PO Box E237
Perth WA 6841

Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825

Get help overseas

We're available 24/7. Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.

Business customers

If you have a general business banking enquiry, please contact us on 13 7000:

  • 6am – 8pm AWST Monday to Friday
  • 6am – 2:30pm AWST on Saturday

If you want a new business account, Bankwest, as part of the CBA Group, will offer to redirect your request to CommBank.

Specialised support services

Our support teams are here when you need them.

Early Customer Engagement

Our Early Customer Engagement team can look into flexible options for you if you’re behind on your repayments.

1300 787 144

We’re available:

  • 6am – 6pm AWST Monday to Friday
  • 8am – 2pm AWST Saturday.

Financial hardship

If you’re unable to meet your minimum monthly repayments or require ongoing financial assistance, we’re here to help.

Deaf, deaf, hard of hearing or speech impaired

National Relay Service users can be connected to any of our phone numbers.

Available 8am – 5pm AWST Monday to Friday, except WA and national public holidays.

We’re also committed to making our website and app accessible for all.

Indigenous Customer Assistance Line

We’re here to support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.

Interpreter services

Access a free interpreter service through our branches and over the phone.


For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.

Send us a Bankmail instead – log in to Bankwest Online Banking, go to 'Message centre' then click 'Bankmail'.

Give us feedback

Let us know how we're doing

Consider the Product Disclosure Statement (PDS) and Bankwest App Terms of Use available from Bankwest before deciding whether the product is right for you. Fees and charges may apply with the App.