Contact us

Our local call centres are dedicated to finding you a solution the first time you contact us. Chat to us about your banking needs, get in touch from overseas or send us your feedback.

Common questions

Before you get in touch, it's a good idea to check if we've already answered your question.

Jump the queue and message us instead

We're here to help. Whether you're using online banking on your desktop or our app, you can message us 24/7. We can give you a hand with things like:

  • your existing accounts, loans or cards
  • opening new accounts
  • your everyday banking.

Personal banking enquiries

Call 13 17 19

We're here 24/7 if you have a general enquiry, and we can also help with a range of things – like reporting unauthorised transactions, lost or stolen cards, or changing your mobile number.

Ask about a home loan

Get in touch with one of our Home Lending Specialists.

Book an appointment

We can chat to you over the phone or meet in a branch – it's up to you.

Business banking enquiries

Call 13 7000

For general enquiries, we're open:

  • During daylight savings
    • 5am - 8pm AWST weekdays
    • 5am - 2:30pm AWST Saturdays
  • Without daylight savings
    •  6am - 8pm AWST weekdays
    •  6am - 2:30pm AWST Saturdays 

We are available 24/7 on 13 17 19 for reporting unauthorised transactions and lost or stolen cards.

Enquire online

If you've got a query about your business banking, our business specialists are here to help.

Specialised support services

Our support teams are here when you need them

Coronavirus support

We'll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.

Get help overseas

We're available 24/7.
Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.

Payment Solutions

Our Payment Solutions team can look into flexible options for you if you’re behind on your repayments. Find out more about how we can help.

1300 787 144

​We’re available:​

  • 6am - 6pm AWST Monday to Friday​
  • 8am - 2pm AWST Saturday.

Hearing or speech impaired

National Relay Service users can be connected to any of our phone numbers.

Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.

We’re also committed to making our website and app accessible for all.

Indigenous Customer Assistance Line

We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.

Interpreter services

Access a free interpreter service through our branches and over the phone.

Other ways to get in touch

Stay connected

Our social media team are online 24/7.


For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.

Send us a Bankmail instead - log in to Bankwest Online Banking, go to 'message centre' then click 'Bankmail'.

Need to send us something?

PO Box E237
Perth WA 6841

Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825

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