Join and win
Join the Ideas Lab community to be eligible to win one of four $250 giftpay.com.au e-gift cards (see recruitment competition T&Cs for more details).
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Ideas Lab
Since 2010, the Ideas Lab community has used customer feedback to help shape the future of the bank's products and services.
Be the first to see and hear about our products, features and services, and tell us how we can improve your experience.
Be the first to see and hear about our products, features and services, and tell us how we can improve your experience.
We use a range of methods to engage the community
Online questionnaires
They're mobile and computer friendly.
Focus groups and workshops
Ideate with us in person.
Interviews
They're done online and in-person.
Online forums
Discuss topics with the community.
All results collected from the community remain completely anonymous and are reported in aggregate form only.
Community benefits
Participate and win
Complete at least one study per month for an entry to win one of four giftpay.com.au $100 e-gift cards.
Stay tuned
Receive e-newsletters on what we're developing based on the findings from our community studies.
Guaranteed incentives
Have an opportunity to be invited to larger studies with guaranteed incentives.
Want to get in touch?
If you have any enquiries or feedback regarding Ideas Lab, please contact us at: