Bankwest Apple Pay FAQs

Setup

Which devices are eligible for Apple Pay?

Here’s a full list of eligible devices.

Which cards are eligible for Apple Pay?

All Bankwest Mastercard® cards are eligible.

How do I add my cards to Apple Pay?

On your iPhone

  • Open the Wallet app
  • Tap the ‘+’ sign in the upper right corner
  • To add the credit or debit card affiliated with your iTunes account, enter its security code
  • Or tap ‘Add a different card’ and use your iPhone camera to scan the card information.


On your Apple Watch

  • Open the Watch app on your iPhone
  • Tap ‘Wallet & Apple Pay’, then tap ‘Add Credit or Debit Card’
  • To add the credit or debit card affiliated with your iTunes account, enter its security code
  • Or tap ‘Add a different card’ and use your iPhone camera to scan the card information.


On your iPad

  • Go to Settings
  • Tap ‘Wallet & Apple Pay’, then tap ‘Add Credit or Debit Card’
  • To add the credit or debit card affiliated with your iTunes account, enter its security code
  • Or select ‘Add a different card’ and use your iPad camera to scan the card information.


MacBook Pro with Touch ID

  • Go to System Preferences
  • Select ‘Wallet & Apple Pay’, then select ‘Add Card’
  • To add the credit or debit card affiliated with your iTunes account, enter its security code
  • Or select ‘Add a different card’ and use your MacBook Pro camera to scan the card information.

How do I change my default card?

On your iPhone or iPad
Go to ‘Settings’ then ‘Wallet & Apple Pay’, and scroll down to ‘Transaction Defaults’. Tap ‘Default Card’, then choose a new card.

On your iPhone, you can also open Wallet, touch and hold a card, then drag it to the front of your cards.

On your Apple Watch
Open the Apple Watch app on your iPhone. Tap the ‘My Watch’ tab, then ‘Wallet & Apple Pay’, then ‘Default Card’, and choose a new card.

On Mac models with Touch ID
Go to ‘System Preferences’ then ‘Wallet & Apple Pay’. Choose a new card from the Default Card pop up menu.

How do I remove a card?

On your iPhone or iPad
Go to ‘Settings’ then ‘Wallet & Apple Pay’, tap the card that you want to remove, then tap ‘Remove Card’.

Or open Wallet, tap a card, tap the three dots, then ‘Remove Card’.

On your Apple Watch
Open the Watch app on your iPhone, go to the ‘My Watch’ tab, scroll down, tap ‘Wallet & Apple Pay’, tap the card, then tap ‘Remove Card’.

Or tap Wallet on the Home screen of your Apple Watch, tap a card, press it firmly, and tap ‘Delete’.

On Mac models with Touch ID
Go to ‘System Preferences’ then ‘Wallet & Apple Pay’, click the card that you want to remove, then click the minus (–) sign to remove the card.

Using Apple Pay

Can I use Apple Pay overseas?

Yes, Apple Pay will work in all countries wherever contactless payments are accepted, but you need to add your cards to your Wallet while in Australia (it’s a security thing). We recommend you take your plastic card as a backup when travelling overseas, just in case you can’t find a contactless terminal.

Do I need an internet connection to use Apple Pay in stores?

No, your device uses Near Field Communications (NFC) to communicate with the reader.

How much can I spend using Apple Pay?

You can spend up to your available balance when using your Bankwest Debit Mastercard® and up to your available limit when using your Bankwest Mastercard credit card.

What do I do if my device is lost or stolen?

Make sure you get in touch with us. We can suspend or remove your Bankwest cards from Apple Pay and order you a new card if needed.

You can also go to your Apple ID account page or use Find My iPhone to suspend or permanently remove the ability to pay from that device with Apple Pay. On your Apple ID account page, sign in and click your device. In the information that appears, go to the Apple Pay section and click either ‘Remove’ or ‘Remove all’. Your card or cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network.

What do I do if my physical card is lost or stolen?

If you’ve misplaced your card, you can place a temporary lock on it in Bankwest Online Banking or our app – this will lock the card in the Wallet app, too.

If your card has been stolen, or it’s permanently lost, get in touch with us to cancel your card and order a new one. Your card will automatically be removed from your Wallet app.

Can I withdraw cash from an ATM using Apple Pay?

No, you need to use your physical card to withdraw cash.

What happens if my card expires?

You’ll need to remove the old card from Apple Pay and add your new one.

Are there any additional fees for using Apple Pay?

No, Apple Pay is free to use.

Will I still get the benefits of my card when I use Apple Pay?

Yes, you’ll still get all the same account benefits when using Apple Pay.

Can I see my transactions in the Wallet app?

You can see your last transaction made using Apple Pay by tapping on your card. The last 10 transactions made with your device can be viewed by tapping the ‘Transactions’ button.

How do I return an item that I bought using Apple Pay in a store?

When the cashier asks you to provide your card, hold your device on the contactless terminal as if you are making a payment.

The cashier might need the last four digits of your Device Account Number. Here’s how to find them:

  • iPhone or iPad - go to ‘Settings’ then ‘Wallet & Apple Pay’, and tap the card
  • Apple Watch - open the Apple Watch app on your iPhone, go to the ‘My Watch’ tab, tap ‘Wallet & Apple Pay’, then tap your card.

Is Apple Pay secure?

It’s very secure. Every transaction requires you to authenticate with Face ID, Touch ID or your passcode. Plus, your actual card numbers aren’t stored on your device or on Apple servers.

When you pay in stores, neither Apple nor your device sends your actual card numbers to merchants. When you pay within apps and on the web in Safari, the merchant will only receive information like name, email address, billing and shipping addresses that you authorise to share to fulfill your order. Apple Pay retains anonymous transaction information that can’t be tied back to you and never includes what you're buying. Apps that use Apple Pay must have a privacy policy that you can view, which governs the use of your data.

Learn more about Apple Pay security and privacy.

Need more help?

For questions about setting up Apple Pay, or adding and using your Bankwest Mastercard, call us or message us in our app.

Things you should know

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Touch Bar is a trademark of Apple Inc.

Mastercard is a registered trademark, and the circles design and Tap & go are trademarks of Mastercard International Incorporated.