Create and use your PayID

Get paid faster by sharing your mobile number or email address instead of your BSB and account number. PayID is a faster, simpler and smarter way to receive payments.

What’s a PayID?

A PayID is a unique identifier linked to your bank account and used to receive payments. It’s something that’s simple and easy to remember, like a mobile number or email address.

After you set up your PayID, share it with people that need to pay you (like when you're splitting the bill at dinner) instead of your BSB and account number to get paid almost instantly.

PayID is part of the New Payments Platform (NPP), a major industry initiative to enable faster, simpler and smarter payments in Australia.

You can choose to register your mobile number or email address as a PayID and link it to an eligible bank account, or you can continue using your BSB and account number. Either way, you’ll benefit from the major improvements.

Why use PayID?

It changes the way you pay.
1

Faster

The NPP allows for faster payments. When you use a PayID, money is transferred almost instantly, 24/7.
2

Simpler

No account numbers necessary. PayID allows you to send and receive payments to a created PayID.
3

Smarter

PayID shows you the registered user's name before you press send, to make sure you get the right person.

Getting started and using your PayID

Registering your PayID is easy – you can do it through the Bankwest App or in Bankwest Online Banking.

Create your PayID in our app

  1. Choose ‘Settings’ from the main menu
  2. Go to ‘PayIDs’ and ‘Add a PayID’.

Create your PayID in online banking

  1. Choose ‘Self service’ from the main menu
  2. Go to ‘PayIDs’ and ‘Add a PayID’.

Start using your PayID

To get paid faster, share your PayID with the person paying you. From ‘Settings’, choose ‘Pay IDs’ and then the ‘Share PayID’ option which will let you share your PayID in other apps (like Messenger and WhatsApp). Remember, you can continue using your BSB and account number to send and receive faster payments.

We’ll automatically send your payment as a Faster Payment if it’s made using our app, or you can choose this option in online banking. 

Want to know more?

Frequently asked questions

1

How many PayIDs can I register?

You can register 1 mobile PayID, and up to 5 email PayIDs.

2

How does PayID work?

Your PayID is linked to your bank account. When you need to receive a payment, you don’t have to worry about sharing your BSB and account number – you can just share your PayID (your mobile number or email address).

PayID will help to make sure you're sending money to the right account, too. When you make a payment to a PayID, you'll see the name of the person who owns that PayID before you approve the payment. All you need to do is confirm it's the right person, and the money will be transferred almost instantly because PayID uses the New Payments Platform (NPP).

3

Is PayID safe?

Enjoy peace of mind with our No Loss Security Guarantee when you use the Bankwest App or Bankwest Online Banking (BOB).

If you suffer a loss resulting from an unauthorised transaction made through the Bankwest App or BOB, we’ll reimburse you, provided you have complied with the terms and conditions for those services and neither you nor any authorised user of yours have contributed to the loss.

Visit the Security page for more information.

4

Which accounts can I link my PayID to?

Most of our bank accounts are eligible to link to a PayID. Your eligible accounts will show in the Bankwest App or Bankwest Online Banking when you start setting up your PayID. 

You can also link multiple PayIDs (like your mobile number and email address) to the same account.

5

How do I transfer my PayID from another bank to Bankwest?

First, you'll just need to use the other bank's app or online banking to allow the PayID to be transferred (there should be a button that allows you to put it into transfer mode). You'll then be able to set up your PayID with us, using either the app or online banking. Find out how.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we’re here 24/7.