FAQs

What do I do if I notice a suspicious or incorrect transaction on my account?

What is the Bankwest SWIFT code?

What do I do if I've forgotten my secure code?

How do I register for SMS code?

My card is lost or stolen. What do I do?

I've forgotten my card PIN. How can I change it?


Visit our security centre for more security related help and information.

Helpful guides

How do I keep my accounts secure while travelling overseas?

There are things you should do before you leave, and while travelling.

What are the signs of a phishing email?

These simple practices will help you stay safe online while accessing email.

What identification documents do I need?

Find out all the documents you need to provide for us to ID you.

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