Security help

FAQs

What do I do if I notice a suspicious or incorrect transaction on my account?

What is the Bankwest SWIFT code?

What do I do if I've forgotten my secure code?

How do I register for SMS code?

My card is lost or stolen. What do I do?

I've forgotten my card PIN. How can I change it?

Visit our security centre for more security related help and information.

Helpful guides

How do I keep my accounts secure while travelling overseas?

There are things you should do before you leave, and while travelling.

What are the signs of a phishing email?

These simple practices will help you stay safe online while accessing email.

What identification documents do I need?

Find out all the documents you need to provide for us to ID you.

Need more help?

If you still need help you can speak to someone from the team.

Call us on 13 17 19

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