FAQs

Can I add someone else to my account?

Can I change my transaction account?

Where can I find my PAN?

Where can I find my BSB and account number?

How do I stop receiving Bankwest promotional messages?

What is a linked account?

What happens to my money if my account is inactive?

I've forgotten my PIN. How can I change it?

My card is due to expire. Do I need to order a new one?

Helpful guides

Am I eligible for hardship assistance?

If there's been a change in your personal circumstances, let us know.

How do I make the switch to Bankwest?

Follow these simple steps to move your accounts to Bankwest.

How do I manage a deceased estate?

If you've suffered a loss, we'll do our best to help make the process easier for you.

Need more help?

If you still need help you can speak to someone from the team.

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