My account help

FAQs

Can I add someone else to my account?

Can I change my transaction account?

Where can I find my PAN?

Where can I find my BSB and account number?

How do I stop receiving Bankwest promotional messages?

What is a linked account?

What happens to my money if my account is inactive?

I've forgotten my PIN. How can I change it?

My card is due to expire. Do I need to order a new one?

Helpful guides

Am I eligible for hardship assistance?

If there's been a change in your personal circumstances, let us know.

How do I make the switch to Bankwest?

Follow these simple steps to move your accounts to Bankwest.

How do I manage a deceased estate?

If you've suffered a loss, we'll do our best to help make the process easier for you.

Need more help?

If you still need help you can speak to someone from the team.

Call us on 13 17 19

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