frequently asked questions

How can we help?

Using Bankwest Online Banking

  • How do I find my BSB and account number?

    If you need your BSB number for any reason at all, you can easily locate it via online banking. For your savings and transactional accounts your BSB and account number will be listed on the first screen you see once you have successfully logged in. (your credit cards do not have BSB and account numbers instead the credit card number will be shown)

    You will see the account name (or account nickname if you have given it one) and then the full account number which consists of 13 digits.

    The first 6 digits of the number is your BSB i.e. 306 - 089
    The following 7 digits are the account number i.e. 0001234

    You can also get your BSB and account number from your bank statements or eStatements

  • What functions can I perform in Bankwest Online Banking?

    Just think of BOB as your own personal banking assistant. Once you learn the ropes, at a few clicks of the mouse you will be able to complete the following:

    • transfer money to other Australian bank accounts
    • pay bills using BPAY
    • register for eStatements (so you won’t receive paper statements anymore)
    • increase your daily payment limits up to $10,000 with SMS code
    • change your address or contact details
    • order a new cheque book
    • place a stop payment on one or more cheques
    • search for  past transaction on your account/s
    • create nicknames for your accounts e.g. bills account, holiday account etc.
  • How do I find old transactions and statements?

    Have you ever had to reprint an old receipt at an electrical store for warranty purposes but you just couldn’t remember the exact date when you made your purchase? BOB can help with this too if you can advise of rough time frames of your purchase. To begin your quest to find the missing receipts complete the following:

    1. select the transaction search option under the account information menu on the left hand side of the screen
    2. select an account from the drop-down list
    3. enter your search options
    4. click search

    TIP: You can refine your Bankwest Online Banking search results by clicking on the expand button (+) in the available fields. This allows you to view your results by BSB No, Account No, Transaction Date, Narration, Cheque No, Debit, Credit and Account Balance. You can view your results by any number of fields and in any order you choose.

  • Am I able to receive my statements online?

    Yes you can! Save yourself the hassle of filing paper statements and feel good about saving a few trees. Our online statements are called eStatements and the registration process is simple. Follow our 3 step process to register.

  • How do I change my mobile number?

    You’ll need to call us on 1300 440 749 to update your number.

how can we help?

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