The Bankwest App

Learn about the app features making banking secure and convenient – on the go.

Why use the app?

Chat to us 24/7

Why wait on hold? Message us and get a response in real time.

Safe and secure

Multiple ways to log in safely, plus 2-factor authentication for an extra layer of security.

Leave queues behind

Do a range of everyday banking tasks from the comfort of your home, or on the go.

Easier money management

Manage and track what’s coming out and what’s going in.

Your payments, your way

When it comes to making payments in the app, you’ve got a number of options.

Cardless payments

Pay online or in-store with your phone where it’s accepted – so you can leave your wallet at home. See more about our ways to pay (including with your Fitbit and Garmin).


Paying to another account

PayID

Forget finding your BSB and account number or manually entering someone else's – easily send and receive payments using a mobile number or email address and manage it all in the app. Find out how.
 

Share a payment receipt

Once you’ve paid someone, you can share a payment receipt via SMS, so they know you’ve made the payment.
 

Features to personalise your banking

Manage your card on the go

After you've activated your card in the app, you can also...

Reset your card PIN

Forgot your PIN? Quickly and easily reset it on the go. Find out how.

Order a replacement card

Easily report your card lost, stolen or damaged and order a new one. Find out how.

Lock your card

If you don’t want to cancel your card permanently, you can lock or unlock it instantly. Find out how.

What makes our app secure

 

Your security is our priority. Here’s how we’re giving you peace of mind when it comes to banking on the go.

1

You can set up a 4-digit PIN, fingerprint or face recognition

Choose how you’d like to securely log in (depending on your device). Remember, these login methods are nice and secure because they’ll only work on your specific device – this means they can’t be used on another device by someone else.

Find out more.

2

Monitor your account activity 24/7

Stay on top of your accounts and choose alerts for high or low balances, monthly fees, scheduled payments, overseas transactions and more.

See more.

3

It’s as safe as online banking

With the same data encryption and protection in the app – your banking is just as secure.

4

You can disable the app if your phone is lost or stolen

Don’t worry if your phone has been lost or stolen – you can log in to online banking to disable the app from any of your registered devices. Just head to ‘Self service’ > ‘Registered devices’.​ Keep in mind, this can’t be done from the app itself.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we’re here 24/7.