Setting up online banking

Want to save yourself a trip to the branch? You can do your everyday banking through Bankwest Online Banking and the Bankwest App from anywhere, 24/7 – it’s easy and secure.

Handy things you can do

See your accounts

Instantly see your account balances and transaction history.

Make a payment

You can pay anyone, or transfer funds between your accounts.

Pay bills

Easily pay a bill using BPAY®.

Update your details

Make sure your personal details are up to date.

Lock your card

If your card has been lost, stolen or damaged, you can temporarily lock it.

Message us 24/7

You can chat to our experts in real time.

Logging in for the first time

You can start banking online with us through either online banking or the app.

Bankwest Online Banking

  1. Go to the top right corner of our website
  2. Click ‘Log in’ from the menu
  3. Select ‘Personal Online Banking’ from the drop-down.

Bankwest App

  1. Download our app from the App Store or Google Play
  2. Launch the app
  3. Enter your PAN and 4 digit PIN – learn more.

What you’ll need

Personal Access Number (PAN)

This can be found on your account statements, or in the letter or email we sent you after you first opened your account.

4 digit PIN

When you first set up your account, we’ll send you an SMS with a 4 digit PIN. You’ll be prompted to use this to log in to online banking or the app – whichever one you log in to first.

Once you’ve logged in, you’ll be prompted to set up a password to replace the PIN. It’s also a good idea to set up secret questions. Find out more about secret questions.

Up and running?

Once you’re set up, you can start making the most of all the digital features we have to offer that will help make your banking easier. Learn more about digital banking.

Put your mind at ease

Your security is important to us. Check out our security centre to find out more.
  • How we protect your money and accounts

    You’ll have peace of mind that we’ll protect your finances – that’s because Bankwest Online Banking and the Bankwest App is backed up by our No Loss Security Guarantee. Just be sure to protect how you access your accounts and comply with the T&Cs. 1
  • Your privacy is our priority

    We take privacy seriously. We’re committed to keeping your data and details private and secure, and to be clear about what we do with them. See our Privacy Policy for more details.

Get started with the Bankwest App

Once you’ve downloaded and logged into our app, you’ll be able to manage your money on the go and make the most of a range of handy features. Find out more.

Frequently asked questions

You can also see our help section for all FAQs.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.

  1. See our Account Access Conditions of Use (PDF) for more details if you have a Bankwest investment or transaction account. See our Credit Card Account Access Conditions of Use (PDF) for more details if you have a Bankwest credit card. Separate App Terms of Use also apply. Fees and charges may apply.

Terms of Use apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, iPhone and the App Store are trademarks of Apple Inc., registered in the U.S. and other countries.

Terms of Use apply to the use of Google Pay. Android, Google Pay, Google Play and the Google Play logo are trademarks of Google LLC.​

No Loss Security Guarantee – We are so confident with our online security system that we guarantee your money and personal details will be safe when you use Bankwest Online Banking. This is provided you have complied with our Bankwest Online Banking Product Disclosure Statement and neither you nor any authorised user on your behalf have contributed to the loss. If you do have a loss resulting from an unauthorised transaction in Bankwest Online Banking, then subject to the previous paragraph, we will reimburse you the full amount of any funds lost.

BPAY is the registered trademark of BPAY Pty Ltd ABN 69 079 137 518.