Instantly see your account balances and transaction history.
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Setting up online banking
Want to save yourself a trip to the branch? You can do your everyday banking through Bankwest Online Banking and the Bankwest App from anywhere, 24/7 – it’s easy and secure.
Handy things you can do
Logging in for the first time
You can start banking online with us through either online banking or the app.
Bankwest Online Banking
- Go to the top right corner of our website
- Click ‘Log in’ from the menu
- Select ‘Personal Online Banking’ from the drop-down.
Bankwest App
- Download our app from the App Store or Google Play
- Launch the app
- Enter your PAN and 4 digit PIN – learn more.
What you’ll need
Personal Access Number (PAN)
This can be found on your account statements, or in the letter or email we sent you after you first opened your account.
4 digit PIN
When you first set up your account, we’ll send you an SMS with a 4 digit PIN. You’ll be prompted to use this to log in to online banking or the app – whichever one you log in to first.
Once you’ve logged in, you’ll be prompted to set up a password to replace the PIN. It’s also a good idea to set up secret questions. Find out more about secret questions.
Up and running?
Once you’re set up, you can start making the most of all the digital features we have to offer that will help make your banking easier. Learn more about digital banking.
Put your mind at ease
Your security is important to us. Check out our security centre to find out more.
How we protect your money and accounts
You’ll have peace of mind that we’ll protect your finances – that’s because Bankwest Online Banking and the Bankwest App is backed up by our protection from unauthorised transactions. Just be sure to protect how you access your accounts and comply with the T&Cs. 1
Your privacy is our priority
We take privacy seriously. We’re committed to keeping your data and details private and secure, and to be clear about what we do with them. See our Privacy Statement for more details.
Get started with the Bankwest App
Once you’ve downloaded and logged into our app, you’ll be able to manage your money on the go and make the most of a range of handy features. Find out more.
Frequently asked questions
You can also see our help section for all FAQs.
Online banking help
Help with navigating around online banking once you’ve logged in.
Cards help
Help with managing your credit or debit card.
My account help
Help with finding and managing your account details.
Need more help?
You can message us in the Bankwest App or online banking, or call us – we're here 24/7.
- See our Account Access Conditions of Use (PDF) for more details if you have a Bankwest investment or transaction account. See our Credit Card Account Access Conditions of Use (PDF) for more details if you have a Bankwest credit card. Separate App Terms of Use also apply. Fees and charges may apply.
Bankwest Apple Pay Terms of Use apply. Apple, the Apple logo and Apple Pay are trademarks of Apple Inc. App Store is a service mark of Apple Inc.
Terms of Use apply to the use of Google Pay. Android, Google Pay, Google Play and the Google Play logo are trademarks of Google LLC.
Protection from unauthorised transactions — We protect you from losses due to unauthorised transactions on personal and business accounts when you have complied with our terms and conditions, and neither you nor any authorised user on your behalf have contributed to the loss. This means that if you do have a loss resulting from an unauthorised transaction in Bankwest Online Banking (including the Bankwest App), and have taken the necessary steps to stay safe online (by complying with our terms and conditions, and neither you nor an authorised user has contributed to the loss), we will reimburse you the full amount of any funds lost.
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