This can be found on your account statements, or in the letter or email we sent you after you first opened your account.
When you first set up your account, we’ll send you an SMS with a 4 digit PIN. You’ll be prompted to use this to log in to online banking or the app – whichever one you log in to first.
Once you’ve logged in, you’ll be prompted to set up a password to replace the PIN. It’s also a good idea to set up secret questions. Find out more about secret questions.
Once you’re set up, you can start making the most of all the digital features we have to offer that will help make your banking easier. Learn more about digital banking.