How do I set up online banking?

Want to save yourself a trip to a branch? Bankwest Online Banking is a secure way to do lots of everyday banking tasks without having to go to a branch in person.

First thing’s first

You’ll have peace of mind that we’ll protect your money and accounts – that’s because Bankwest Online Banking is backed up by our No Loss Security Guarantee. Just be sure to protect how you access your accounts and comply with the T&Cs. See our Account Access Conditions of Use (PDF) for more details if you have a Bankwest Investment or Transaction account. See our Credit Card Account Access Conditions of Use (PDF) for more details if you have a Bankwest credit card. And see the Terms of Use for the Bankwest App for more details.

What’s more, we take privacy seriously. We’re committed to keeping your data and details private and secure, and to be clear about what we do with them. See our Privacy Policy for more details.

How to get started

Here’s how you can set up online banking from your computer.

Go to the log in screen of Bankwest Online Banking – select ‘Log in’, then ‘Personal Online Banking’ from the top right-hand corner of the Bankwest website.

You’ll need to enter:

Your Personal Access Number (PAN)

It can be found on your account statements. It can also be found in the letter or email we sent you after you first opened your account.

A password

Don’t worry if you don’t know your password – it’s simple to reset it. Underneath the password field on the log in screen, select ‘Reset your password online’. You’ll need your:

  • Personal Access Number (PAN)
  • Debit or credit card number, and the card PIN
  • Mobile phone that’s registered for SMS code (so we can confirm it’s really you)


If you don’t have any of this information or have forgotten your PAN, or call us on 1300 440 749

Secret questions – if you’re opening online banking for the first time

When you set up online banking for the first time, you’ll be prompted to upgrade your security, which includes both your secret questions and SMS code.

Find out more about how to set up secret questions.

Once you’ve logged in to online banking

You should automatically see your existing bank, savings and credit card accounts. You’ll be able to do things like:

  • View your account balances and transaction history
  • Make a payment to someone, or transfer funds between accounts
  • Pay a bill using BPAY®
  • Update your personal details, set your payment limits, and reset your password and secret questions
  • Message our specialists 24/7.


Once you’re all set up, you can get help online by visiting our online FAQs.

Prefer to use the Bankwest App?

The Bankwest App can be downloaded onto your smartphone. It’s another secure way to do day to day banking. Find out more.

And there’s even more ways to bank with us – like our ATMs or through the post.

Here’s a step by step guide to help you set up and use online banking and the app.​

View guide (PDF)