My account help

Where can I find my PAN?

Your Personal Access Number (PAN) can be found on the letter or email we sent you after you opened your account, and on your paper or electronic statements. If you’ve thrown away the letter or deleted the email, don’t worry. You can also find it in the Bankwest App. Simply log in, click on the left-hand menu, and go to ‘settings’. Your PAN is at the bottom of the page, underneath your name.

If all else fails, call us on 1300 440 749 and we’ll help you find it.

Here’s a tip – you can make Bankwest Online Banking (BOB) remember your PAN (but we suggest you refrain from doing this on a shared computer, just to be safe). Simply select the ‘remember my PAN’ checkbox when you log in. The next time you go to log in, your PAN will be pre-filled. You can stop your PAN being pre-filled any time by deselecting the ‘remember my PAN’ checkbox.


Not what you were looking for? See all my account questions.

Need more help?

If you still need help you can speak to someone from the team.