Online banking help

How do I register for SMS code?

In online banking, go to ‘My details & security’ and select ‘Activate SMS code.’ You’ll be asked to set up some secret questions and confirm your mobile number.

If you’re new to online banking, you’ll get an automatic prompt to upgrade your security when you first log in.

Why register for SMS code?

SMS code provides a strong level of security and is easy to use. In a nutshell, it’s a second layer of protection when you’re banking or shopping online that confirms it’s really you who’s completing a transaction and not a fraudster.

SMS code also gives you protection on sites that show the Mastercard SecureCode® or Verified by Visa logos when you’re shopping online with your Bankwest Mastercard®. You’ll only need to enter an SMS code for purchases above a certain amount.

If you’re being prompted to enter an SMS code but you don’t have your mobile phone handy, please call us on 13 17 19 and we’ll help you with your online purchase.


Not what you were looking for? See all online banking questions.

Need more help?

If you still need help you can speak to someone from the team.

Things you should know

Mastercard, World Mastercard and the Mastercard brand mark are registered trademarks, and the circles design and tap & go are trademarks of Mastercard International Incorporated.

SecureCode is a registered trademark of Mastercard International Incorporated.

Verified by Visa is a registered trademark of Visa in the United States and other countries.