Your guide to eStatements

eStatements are secure, electronic versions of your account statements. Learn more about how they could benefit you.

Why make the switch?

Avoid a paper statement fee

You won’t have to worry about the $1.25 fee that applies to each paper statement for personal credit cards and accounts. Some exclusions apply.

Safe and secure

eStatements are stored safely in online banking, for your eyes only.

Available long term

eStatements are available for five years – we recommend that you download them to save them permanently.

We'll keep you in the loop

You'll get an email notification when your eStatement is ready to view.

Switch over today

In the app:

  1. ​Go to the ‘More’ screen, found on the bottom menu​
  2. Tap ‘Statements’ > ‘Settings
  3. Choose the 'Online' option​
  4. Tap 'Next' and confirm.

In online banking:

  1. Click 'Accounts' > 'Statements'​
  2. Click 'Statement settings'
  3. Choose the online option for the accounts you want to switch​
  4. Click 'Next' and confirm.

Easily generate your statements and account info

Want to get a list of transactions for your eligible transaction or savings account, but don’t want to wait for your next eStatement to be issued? You can instantly generate a list of transactions made on your account in the period you’ve selected (up to 90 days) from anywhere up to a year in the past in the Bankwest App – it’s called a transaction summary. See how it works.

Frequently asked questions

Info at your fingertips

1

Are all accounts eligible?

If you have a personal account:

You must be the owner or joint owner and meet the eligibility rules. All personal accounts are eligible except for:

  • Term deposit accounts
  • Passbook accounts
  • BWA Cash Management Trust accounts
  • Accounts held in trust.

eStatements aren't accessible by additional cardholders of credit card accounts, account signatories (except signatories for Children's Savings Accounts), third-party signatories or beneficiaries. If your account isn’t eligible, don’t worry – we’ll waive the paper statement fee.

If you have a business account:

In January 2022, the following business accounts will be eligible for eStatements:

  • Business Zero Transaction Account
  • Business TeleNet Saver.

Other business account types (including credit cards, term deposits, trust accounts and loan accounts) are ineligible.

The following eligibility rules will also apply:

  • You must be the account owner or authorised signatory to change statement settings
  • All account owners must have an email address on file with us so we can send notifications of new statements
  • The account must not currently be receiving more than one paper statement to different mailing addresses.
2

Will I automatically be switched to eStatements?

Personal accounts:

When you open your account, it will automatically be registered for eStatements if it's eligible.

You can check if any of your accounts are already registered by logging in to online banking or the app and viewing your statement settings.

Business accounts:

We're introducing eStatements for eligible business accounts in January 2022. This means that if you've already got an eligible business account, we'll switch you over automatically. After we've made the switch, all new statements will be issued as eStatements, and we'll send you an email when a new one is ready.

New business accounts opened from January 2022 will automatically be registered for eStatements if eligible.

3

When will my eStatement be available?

Your eStatement will be available at the same time your normal statements are usually issued. You'll also get an email to let you know when your latest eStatement is available.​

It's important to make sure your email address is up to date – you can update it in the app or online banking.​

4

Can I get a credit card eStatement payment reminder?

We'll email you your new eStatement, but to avoid missing your minimum payment due date, it might be a good idea to set up a regular payment to your credit card each month. Find out how. ​

You can also set up a Bankwest Easy Alert by enabling push notifications on your phone. This will remind you when your minimum repayment's due and help avoid a late payment fee. 

Remember, it's your responsibility to make at least your minimum payment by the due date on your statement each month, otherwise a late payment fee may apply.

5

Can I switch back to paper statements?

You can switch back to paper statements at any time by managing your options in the app or online banking. Don't forget, a $1.25 paper statement fee may apply per statement.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.

eStatements in the Bankwest App is currently supported on iOS 11 and Android 5.0 devices and above. eStatements is not available on Windows devices.

Bankwest Easy Alerts are available for your mobile personal transaction and savings accounts. Limited alerts only are available for credit card transactions. Bankwest Easy Alerts will be sent to any compatible iOS and Android device on which you have the Bankwest App and enabled notifications. Whilst some alerts may be sent to your device once you have enabled notifications, in order to receive the full range of Easy Alerts available you will also need to activate the Bankwest Easy Alerts service within the Bankwest App. Terms of Use apply. Bankwest Easy Alerts is currently supported on iOS 11 and Android 5.0 devices and above. Bankwest Easy Alerts is not available on tablets and Windows devices.

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