Your guide to eStatements

eStatements are secure, electronic versions of your account statements. Learn more about how they could benefit you.

Why make the switch?

Avoid a paper statement fee

You won’t have to worry about the $1.25 fee that applies to each paper statement for personal credit cards and accounts. Some exclusions apply.

Safe and secure

eStatements are stored safely in online banking, for your eyes only.

Available long term

eStatements are available for five years – we recommend that you download them to save them permanently.

We'll keep you in the loop

You'll get an email notification when your eStatement is ready to view.

Switch over today

In the app:

  1. Tap on the menu > 'eStatements'​
  2. Tap 'Options'​
  3. Choose the 'Online' option​
  4. Tap 'Next' and confirm.

In online banking:

  1. Click 'Self service' > 'Statement options'​
  2. Choose the 'Online' option​
  3. Click 'Next' and confirm.

Frequently asked questions

Info at your fingertips

1

Are all accounts eligible?

Not all accounts – the account has to be one that you can access through online banking, and you must be the owner or joint owner of the account. If your account isn't eligible, don't worry – we'll waive the paper statement fee. The following accounts aren't eligible for eStatements:​

  • Bankwest business accounts, including corporate and commercial credit cards​
  • Term deposit accounts​
  • Passbook accounts​
  • BWA Cash Management Trust accounts​
  • Accounts held in trust.​

​eStatements are also not accessible by:​

  • Additional cardholders of credit card accounts
  • Account signatories (except signatories for Children's Savings Accounts)​
  • Third party signatories​
  • Beneficiaries.
2

Will I automatically be switched to eStatements?

Some accounts will be automatically switched over – if that happens, we'll let you know on your next paper statement.​

You can check if any of your accounts are already registered for eStatements by logging in to the app or online banking.​

3

When will my eStatement be available?

Your eStatement will be available at the same time your normal statements are usually issued. You'll also get an email to let you know when your latest eStatement is available.​

It's important to make sure your email address is up to date – you can update it in the app or online banking.​

4

Can I get a credit card eStatement payment reminder?

We'll email you your new eStatement, but to avoid missing your minimum payment due date, it might be a good idea to set up a regular payment to your credit card each month. Find out how. ​

You can also set up a Bankwest Easy Alert by enabling push notifications on your phone. This will remind you when your minimum repayment's due and help avoid a late payment fee. 

Remember, it's your responsibility to make at least your minimum payment by the due date on your statement each month, otherwise a late payment fee may apply.

5

Can I switch back to paper statements?

You can switch back to paper statements at any time by managing your options in the app or online banking. Don't forget, a $1.25 paper statement fee may apply per statement.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.