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Security

How to stay safe online and protect yourself from scams and fraud.

  1. How to stay safe online

    Learn how you can stay safe online and on your device, to help protect yourself against scams, identity theft and cyber threats.

  2. How to identify scams

    Stay informed on what to do if you've been scammed, what to look out for and types of scams targeting Bankwest and non-Bankwest customers.

  3. How to dispute a transaction

    If you don't recognise a transaction on your account and believe it's fraud, get in touch with us right away. Read more on how to dispute a transaction.

  4. How to report a lost, stolen or damaged card

    If your card is lost, stolen or damaged, you can report it in the app or online banking – and get a replacement sent out.

  5. Confirmation of Payee and NameCheck

    Confirmation of Payee and NameCheck could help you avoid false billing scams and payment mistakes when paying someone for the first time.

  6. Helping to protect against fraud and scams: Behavioural security

    Our behavioural security technology is designed to help detect suspicious and unusual behaviour and help detect fraud and scams.

  7. Setting up and changing secret questions

    Secret questions are an extra layer of security for your online banking – they’ll help keep your details safe and secure. Learn how to set them up.

  8. How to change your password

    Forgotten your password? Don’t worry if it’s slipped your mind, you can quickly reset your password in online banking or the Bankwest App.

  9. How to set up PIN or biometric login in the app

    Log in to the app faster with PIN or biometric login, instead of your Personal Access Number (PAN) and password. Learn how to set this up.