If your card is damaged, or if you’re certain it’s been lost or stolen, you can report it to us in the Bankwest App.
- Tap the ‘Cards’ tab in the main screen
- Choose the card you want to report
- Tap ‘Lost, stolen or damaged card’ and choose the one that relates to you
- Follow the prompts – we’ll cancel your card and arrange a replacement.
If you’re overseas and you need a new card urgently, don’t worry. You can still message us in the Bankwest App, otherwise we have a handy table of international numbers below.
Keep in mind, if you have a standard EFTPOS card (the standard card without the chip), you won’t be able to receive a new card if you’re overseas. Replacements for these cards can only be issued in Australia.