Report it to us
If your card is damaged, or if you’re certain it’s been lost or stolen, you can report it to us in the Bankwest App.
Reporting your card lost, stolen or damaged in the Bankwest App
- Tap on ‘Cards’ from the bottom menu
- Choose the card you want to report
- Tap ‘Lost, stolen or damaged card’ and choose the option that relates to you
- Follow the prompts – we’ll cancel your card and arrange a replacement.
If you're overseas
If you're overseas and lose your card, follow these steps instead.
If your Mastercard® is lost or stolen while overseas, you'll need to contact Mastercard to arrange emergency cash if needed. Their website has a list of international numbers that you can call from wherever you are in the world. For countries not listed in their directory, you can collect call Mastercard International by using the international dialling code from the country you’re in, plus +1 636 722 7111.
After you've contacted Mastercard, you'll need to message us in the app or call us on +61 8 9449 2840 so we can work with you to ensure your funds are safe.
If you have a standard eftpos card, you're unable to use it while overseas. If you lose it while overseas, keep in mind replacements for these cards can only be issued in Australia.
