If your card is damaged, or if you’re certain it’s been lost or stolen, you can report it to us in the Bankwest App.
Reporting your card lost, stolen or damaged in the Bankwest App
- Tap on ‘Cards’ from the bottom menu
- Choose the card you want to report
- Tap ‘Lost, stolen or damaged card’ and choose the option that relates to you
- Follow the prompts – we’ll cancel your card and arrange a replacement.
If you’re overseas and you need a new card urgently, don’t worry. You can still message us in the Bankwest App, otherwise we have a handy table of international numbers below.
Keep in mind, if you have a standard EFTPOS card (the standard card without the chip), you won’t be able to receive a new card if you’re overseas. Replacements for these cards can only be issued in Australia.