What do I do if I lose my phone or device?

If the phone, tablet or other device that you use to access the Bankwest App has been lost, stolen or sold – don't worry.

You can disable the app from any of your registered devices from Bankwest Online Banking:​

  1. Log in to online banking
  2. Choose 'Self service' in the menu
  3. Go to 'Manage devices' to remove your lost, stolen or sold device.​
     

Not what you were looking for? See all online banking questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us - we're here 24/7.