Online banking help

What do I do if I lose my phone or device?

If the phone, tablet or other device that you use to access the Bankwest App has been lost, stolen or sold – don’t worry.

You can disable the app from any of your registered devices from Bankwest Online Banking:  

  1. Choose ‘Self-service’ from the menu
  2. Go to ‘Manage devices’ to remove your lost or stolen device.


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Need more help?

You can message us in the Bankwest App or online banking, or call us - we're here 24/7.