What do I do if I lose my phone or device?

If the phone, tablet or other device that you use to access the Bankwest App has been lost, stolen or sold – don't worry.

You can disable the app from any of your registered devices from Bankwest Online Banking:

  1. Log in to online banking
  2. Choose 'Self service' in the menu
  3. Go to 'Manage devices' to remove your lost, stolen or sold device.

Not what you were looking for? See all online banking questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.