Online banking help

What if I forgot to tell Bankwest I was travelling overseas?

If you've headed overseas with your mobile phone and have global roaming enabled, you can still receive SMS codes as normal.

If you’ve left your mobile phone in Australia or cannot receive SMS codes overseas, you will need to call us if you're prompted for an SMS code to complete your transaction.

Don't forget, you will only be prompted to enter an SMS code for certain transactions and may not be prompted for an SMS code at all.

TIP: If you know who you need to pay in advance, schedule all your payments in BOB, before you depart.


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