How do I change my password?

Don't worry if it's slipped your mind, resetting your password is simple. Here's how to do it.

1. From the login screen, tap ‘Forgotten Password?’​
2. Enter your details. You’ll need your Personal Access Number (PAN), debit or credit card number, and the card PIN​
3. You’ll be sent an SMS code (so we can confirm it’s really you)​
4. Create and confirm your new password, and you’re good to go.
   

1. From the login screen, click 'Reset your password online'
   
2. Enter your details. You’ll need your Personal Access Number (PAN), debit or credit card number, and the card PIN​
3. You’ll be sent an SMS code (so we can confirm it’s really you)​
4. Create and confirm your new password.
   

Not registered for SMS code? Call us on 1300 440 749 and we’ll issue a temporary code over the phone.

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