Don't worry if it's slipped your mind, resetting your password is simple. Here's how to do it.
In the app:
- From the login screen, tap ‘Forgotten Password?’
- Enter your details. You’ll need your Personal Access Number (PAN), debit or credit card number, and the card PIN
- You’ll be sent an SMS code (so we can confirm it’s really you)
- Create and confirm your new password, and you’re good to go.
In online banking:
- From the login screen, click 'Reset your password online'
- Enter your details. You’ll need your Personal Access Number (PAN), debit or credit card number, and the card PIN
- You’ll be sent an SMS code (so we can confirm it’s really you)
- Create and confirm your new password.
Not registered for SMS code? Call us on 1300 440 749 and we’ll issue a temporary code over the phone.
Not what you were looking for? See all online banking questions.