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How to reset or change your password

Read time 1 min
If you can’t log in, select ‘Reset password’ in the app or on the online banking login screen. You can update your password in online banking under 'My details'.

Reset your password

Use this if you’ve forgotten your password or can’t log in.

In the app or online banking

  1. From the login screen, tap ‘Reset password’
  2. Enter your details. You’ll need your Personal Access Number (PAN), date of birth, and the email address linked to your Bankwest account
  3. You’ll be sent an SMS code (so we can confirm it’s really you)
  4. Create and confirm your new password.

Change your password

To change your password, log in to online banking and go to ‘My details’, select ‘Change password’ and follow the prompts.

I can’t reset or change my password

If you’re unable to reset or change your password, or can’t locate your PAN, give us a call on 13 17 19 for assistance.