Contact us.
Need to get in touch? We’re here to help.
Speedy self-service.
See our help articles for getting common questions sorted.
Your card is lost, stolen or damaged
If your card is damaged, or if you’re certain it’s been lost or stolen, you can report it in the app or online banking.
How to activate your card
You can access your digital card before your physical card arrives in the mail using the Bankwest App. Once your card arrives you can activate it in the app or in online banking.
How to change your password
Reset your password in the Bankwest App or online banking login screen. You will need to enter your Personal Access Number (PAN), date of birth, email address and access to your mobile phone.
Message us in the app.
Already a customer?
Skip the hold music. The app is the best way to contact us.
Ways to get in touch.
Here are some other ways to contact us.
General enquiries
We’re available over the phone, 24/7.
Heads up, overseas calls are subject to international rates.
Home loans
Make a no commitment appointment for a Home Lending Specialist to help you. They’re available seven days a week, including evenings.
Bankmail
If you need to reduce your home loan limit, make a progress payment or send documents securely.
Log in to online banking, go to ‘Message centre’ then select ‘Bankmail’.
Post
Prefer to send documents the traditional way? Use our mailing address below.
Bankwest
PO Box E237
Perth WA 6841
Specialised support services.
Our support teams are here when you need them.
Early customer engagement
Our team can look into flexible options for you if you’re behind on your repayments.
We’re available:
- 6am - 6pm AWST Monday to Friday, except WA and national public holidays
- 8am - 2pm AWST Saturday.
Financial hardship
If you’re having trouble meeting your repayments or need financial support, we’re here to listen and help you get back on track.
Available 6am - 6pm AWST Monday to Friday, except WA and national public holidays.
Customer assistance lines
Providing better banking access from remote and regional areas and help when you need it.
- Option 1: Deceased estates
- Option 2: Support for First Nations customers
- Option 3: Power of attorney
Recoveries
If your account has progressed to Recoveries, we’ll make sure you speak to the right team who will explore your possible options.
Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.
Interpreter services
If English isn’t your first language, access free interpreter services from the Translating and Interpreting Service (TIS National) when you call us.
d/Deaf, hard of hearing or speech/communication impaired
Message us in the Bankwest App or use the National Relay Service (NRS) to contact us:
- Step 1 – Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
- Step 2 – Provide the NRS with our phone number 13 17 19.
Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.
Find your closest cash and cheque service.
Deposit cash and cheques and withdraw cash locally at CommBank ATMs and Bank@Post.
You can withdraw cash from all major Australian bank ATMs, fee-free.#
Other options.
Business Banking
If you’re in need of specialist Business Banking needs, we recommend getting in touch with our friends at CommBank.
Provide feedback
Let us know how we’re doing. Call toll free within Australia on 1800 650 111.
How to make a complaint
Find out how to make a complaint and what happens next.
Things to consider.
# Major bank ATMs and ATM fees
Eligible customers can withdraw cash from CommBank, ANZ, NAB and Westpac ATM with no ATM fees.
Overseas and local non-bank ATM operators may charge a fee. Cash advance interest rates and fees may also apply if you withdraw cash from your credit card. Other fees and charges may apply.
Bank@Post
Bank@Post is an agency service provided by Australia Post on behalf of Bankwest. Bank@Post is available at participating Post Offices. Services available are cash withdrawals, deposits, balance enquiries and credit card repayments. Limits apply.