FAQs
How do I activate my card or payment ring?
How do I increase or decrease my credit card limit?
Do I get charged if I withdraw cash from my credit card at an ATM in Australia?
How do I apply for a balance transfer?
I applied for a balance transfer on my credit card application. When will this be processed?
I've forgotten my PIN. How can I change it?
My card is lost or has been stolen. What do I do?
My card is due to expire. Do I need to order a new one?
What is changing with my Platinum Debit Mastercard insurance?
What is changing with my complimentary credit card insurance?
What is changing with the complimentary concierge service?
Am I eligible for credit card travel insurance?
Can I use my card overseas?
What happens if I lose my card while travelling?
Can I get a credit card payment reminder?
How do I close my credit card?
How do contactless payments work?
How do Easy Instalments work?
When do international transaction fees apply?
How do I make a Credit Card Protection claim?