General FAQs

How do I activate my card or payment ring?

I've forgotten my PIN. How can I change it?

My card is lost or has been stolen. What do I do?

How do I increase or decrease my credit card limit?

Do I get charged if I withdraw cash from my credit card at an ATM in Australia?

My card is due to expire. Do I need to order a new one?

How is credit card interest calculated?
 
How do I close my credit card?

Making payments

Can I get a credit card payment reminder?

How do contactless payments work?

How do Easy Instalments work?

Using your card overseas

Can I use my credit card overseas?

What happens if I lose my card while travelling?

When do international transaction fees apply?

Credit card insurance and protection

Am I eligible for credit card travel insurance?

What is changing with my complimentary credit card insurance?

What is changing with my Platinum Debit Mastercard insurance?

How do I make a Credit Card Protection claim?

What is changing with the complimentary concierge service?

Balance transfers

How do I apply for a balance transfer?

I applied for a balance transfer on my credit card application. When will this be processed?

Helpful guides

How do I keep my accounts and cards secure while travelling overseas?

There are things you should do before you leave, and while travelling.

What identification documents do I need?

Find out all the documents you need to provide for us to ID you.

Need more help?

If you still need help you can speak to someone from the team.

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