Activating your card

How do I activate my card?

Once your card arrives in the mail, you'll need to activate it in our app or in Bankwest Online Banking.

In the app:

  1. Tap on ‘Cards’ from the bottom menu
  2. Choose your new card from the list
  3. Tap ‘Activate’ and follow the prompts. You’ll need the expiry date printed on your card.

In online banking:

  1. Click 'Self service' > 'Manage my cards'
  2. Choose your card from the list
  3. Click the ‘Activate now’ button and follow the prompts. You'll need the expiry date printed on your card.

We’ve said goodbye to Bankwest Halo – this means it’s no longer available to buy, and we won’t be reissuing or replacing existing rings. If you already have a Bankwest Halo ring, you can continue to use it until it expires.

Using your card before it arrives

You can access your digital card details even before your physical card arrives in the mail. This means you can start using it right away where a physical card isn’t needed (like online shopping and digital cards). You can also set up and manage direct debits before your card arrives.

To access your card:

  1. Tap on ‘Cards’ from the bottom menu
  2. Choose your new card from the list
  3. Go to ‘View card details’ to start.

You'll still need to activate your physical card once it arrives.

Other things you should know

When you activate your card, you’ll be asked to set a new card PIN – but you can change your PIN at any time.

How to make sure you keep your PIN safe:

  • Don’t share it with family, friends or online
  • Don’t write it down or save it to your desktop or mobile device
  • Don’t give it to anyone else (even us – we’ll never ask you for it)
  • If your card has been lost or stolen, report it to us in the Bankwest App by choosing your card from the 'Cards’ screen and choosing 'Lost, stolen or damaged card'. You can also call us on 13 17 19.

If you don’t have access to our app or online banking, you can also activate your card by calling 1300 796 844 and following the prompts.

If you’re an additional cardholder, the primary cardholder needs to activate their card before you can use yours.​​

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Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.