Cards help

How do I activate my card or payment ring?

An easy way to activate your card or payment ring is via online banking. Once you’ve logged in, select ‘self-service’ in the left-hand menu. Then, select ‘manage my cards’. Select the card or payment ring you wish to activate from the ‘cards to manage’ drop-down menu. Enter the expiry date printed on the card (if you’re activating a payment ring the expiry date is printed on the activation letter). Choose a new 4-digit PIN if necessary, and enter an SMS code to confirm your identity.

If you don’t have access to online banking, please call 1300 796 844 and follow the prompts to activate your card.

If you’re an additional card-holder, the primary cardholder needs to activate their card before you can activate yours.

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If you still need help you can speak to someone from the team.