What are secret questions and when will I need them?

Secret questions are an extra layer of security for your online banking – they'll help keep your details safe and secure if you're not registered for SMS code.

When you enable secret questions by upgrading your security, you'll need to set up four questions – you can choose two from a given menu and create two of your own.

You'll need them when a stronger identity check is needed – you'll be asked to answer two secret questions instead of entering an SMS code. Some examples of when include:

  • Adding or paying a new BPAY® or Pay AnyBody recipient
  • Making a BPAY or Pay AnyBody payment above a certain amount
  • Increasing your daily limits
  • Updating your contact details.

Not what you were looking for? See all online banking questions.

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Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.