What are secret questions and when will I need them?

Secret questions are an extra layer of security for your online banking – they'll help keep your details safe and secure if you're not registered for SMS code.

When you enable secret questions by upgrading your security, you'll need to set up four questions – you can choose two from a given menu and create two of your own.​

You'll need them when a stronger identity check is needed – you'll be asked to answer two secret questions instead of entering an SMS code. Some examples of when include:​

  • Adding or paying a new BPAY® or Pay AnyBody recipient​
  • Making a BPAY or Pay AnyBody payment above a certain amount​
  • Increasing your daily limits​
  • Updating your contact details.​​
     

Not what you were looking for? See all online banking questions.
 

BPAY is the registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.