Secret questions are an extra layer of security for your online banking – they'll help keep your details safe and secure if you're not registered for SMS code.
When you enable secret questions by upgrading your security, you'll need to set up four questions – you can choose two from a given menu and create two of your own.
You'll need them when a stronger identity check is needed – you'll be asked to answer two secret questions instead of entering an SMS code. Some examples of when include:
- Adding or paying a new BPAY® or Pay AnyBody recipient
- Making a BPAY or Pay AnyBody payment above a certain amount
- Increasing your daily limits
- Updating your contact details.
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