Online banking help

What are secret questions and when will I need them?

Secret questions are an extra layer of security for your online banking – they’ll help keep your details safe and secure if you’re not registered for SMS code. When you enable secret questions by upgrading your security, you’ll need to set up 4 questions (you can choose 2 from a given menu and create 2 of your own).

When a stronger identity check is needed, you’ll be asked to answer 2 secret questions instead of entering an SMS code – for example, when:

  • Adding or paying a new BPAY® or Pay AnyBody recipient
  • Making a BPAY or Pay AnyBody payment above a certain amount
  • Increasing your daily limits
  • Resetting a password online
  • Updating your contact details.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.