Latest banking security threats

Scam callers are pretending to be part of our fraud department, asking you to help with an internal investigation.

They ask you to confirm the amount of money in your account and to withdraw cash to deposit at another bank. The scammer also asks you not to speak to anyone, so you don’t tip off the employee being investigated.

If you’ve received a call like this, don’t provide any of your details or do as they ask. If you already have, call us on 13 17 19.

Things to look out for:

• Anyone claiming to be from Bankwest – if you’re unsure, ask if you can call back on 13 17 19 (our official phone number)
• We’ll never ask a customer to participate in an internal investigation
• We’ll never ask you to transfer money to another financial institution on our behalf.

This email comes from an unauthorised party posing as us with the subject line ‘Bankwest Suspension Notification’. Once opened, it asks you to fill out an attached form which provides the fraudster with your details.

If you've received an email like this, don’t open the attachment or provide any of your details. If you already have, call us on 13 17 19.

Things to look out for:

• A generic greeting instead of your name
• We’ll never ask for personal info in an email
  
• The sender has a suspicious email address that’s not from Bankwest.
  

These emails come from an unauthorised party posing as us, attempting to lure you into clicking on the supplied links and providing your bank details.

One email asks you to visit a link to avoid having your credit card suspended. The other asks you to log into Bankwest Online Banking (BOB) to see a new ‘SecureMail’ message.

If you've received emails like these, don't click the links or provide any of your details. If you already have, call us on 13 17 19.

Things to look out for:

• A generic greeting instead of your name
• Direct links to BOB (we won’t ever do this)
• The sender has a suspicious email address that’s not from Bankwest.
  

This SMS comes from an unauthorised party posing as us, attempting to lure you into visiting their link. The link sends you to a fake BOB login page which asks for your Personal Access Number (PAN) and secure code. You’re then directed to a fake ‘Verification’ page which asks for further details like your date of birth and mobile number. After these details are entered, the fake website redirects to our real website to try and make their request look legitimate.

If you've received an SMS like this, don't follow the link or try to respond as it’s not sent from us. If you already have, call us on 13 17 19.

Things to look out for:

• We’ll never send you a direct link to the BOB login page
• New screens like the ‘Verification’ screen 
• Requests to enter more information such as your name, date of birth or phone number
• Phishing websites that are designed to look like our website, but have a different URL.

This SMS comes from an unauthorised party posing as us, attempting to lure you into clicking on the supplied link and providing your banking details. If you've received an SMS like this, don’t follow the link or try to respond. If you already have, call us on 13 17 19.

Things to look out for:

• We’ll never send you a link using https://bit.ly
  
• We’ll never send a direct link to the BOB login page
  
• Use of a generic greeting instead of your name.

This email comes from an unauthorised party posing as BPAY or a biller, advising you of a biller code, CRN and an attachment with an order number. If you've received an email like this, don't attempt to view or download the attachment as it may be malicious. If you've already clicked on the links, call us on 13 17 19.

Things to look out for:

• The sender having a suspicious email (not from Bankwest)
• Use of a generic greeting instead of your name
  
• A malicious file attachment.