Important change to Bankwest Business Banking services

We recently announced that Bankwest will progressively stop offering business products under the Bankwest brand.

Read below for more information and latest updates.

An important change to Bankwest Business Banking services

At Bankwest we regularly review how we can continue to meet the changing needs of our customers. As a part of the Commonwealth Bank Group (CBA), Australia’s largest financial services provider 1 , these reviews include consideration of how the Group, as a whole, can contribute to meeting these needs.

Following careful consideration, we have made the decision that, in the future, we will no longer offer new business products under the Bankwest brand and will progressively offer to transition or redirect our business customers to CBA’s products and services.

We believe offering our business customers access to CBA’s market leading products 2  and services is the best way to meet their needs and support them in continuing to achieve their goals in today’s demanding market.

While we acknowledge this is a significant change, we believe we will be better able to meet more customer needs with greater simplicity and ease. This is a multi-year approach and to minimise disruption, we are looking to offer to transition or redirect our customers to CBA progressively. For customers that also hold personal banking with us, rest assured that Bankwest will continue to support your personal banking needs.

Our customers remain at the heart of everything we do and our aim is to make this experience as seamless as possible.

Latest updates:

Effective 1 June 2022 Bankwest will offer to redirect certain new business product enquiries to Commonwealth Bank of Australia.

If you are an existing Small Business customer wanting a new business product or to vary an existing facility, please contact us on 13 7000.

For new Small Business customers, we will offer to redirect your enquiry to CBA. Find out more about CBA products and services.

For customers with a Relationship Manager, you can continue to contact your Relationship Manager directly to discuss your banking needs.

Want to know more?

Frequently asked questions

We are making this change to ensure we can continue to support our customers in growing their business. CBA's Business Banking is heavily investing in new and innovative ways to improve and expand their products and services to better meet customer's needs.

We believe offering our business customers access to CBA’s market leading products 2 , services and powerful technology capability is the best way to meet their needs and support them in continuing to achieve their goals in today’s demanding market.

We are committed to retaining your valued business relationship and will continue to work with you, enabled by the Group's product and service suite.

Find out more about the benefits of CBA products and services.

Effective 1 June 2022 Bankwest will offer to redirect certain business product enquiries to Commonwealth Bank of Australia. If you are an existing Small Business customer wanting a new business product or to vary an existing facility, please contact us on 13 7000.

For new Small Business customers, we will offer to redirect your enquiry to CBA. Find out more about CBA products and services.

For customers with a Relationship Manager, your existing relationship management team will work closely with you with a view to achieve the best outcome for your business.

In these unpredictable times we know that business can be challenging. If you are experiencing financial hardship, getting support is important. Our Business Payment Solutions team is available to help by calling 1300 381 576.

Existing customers will not be required to move their banking to CBA, however, Business Banking products and services will no longer be supported under the Bankwest brand in the future.

This will also mean that, from 1 June 2022, some requests for new business products or to vary existing facilities by Small Business customers may not be possible. If you are Small Business customer and would like to discuss this change further, please contact us on 13 7000.

If you are a Relationship Managed Customer and would like to discuss this change further, please speak to your Relationship Manager.

Effective 1 June 2022 Bankwest will offer to redirect certain business product enquiries to Commonwealth Bank of Australia. If you are an existing Small Business customer wanting a new business product or to vary an existing facility, please contact us on 13 7000.

For customers with a Relationship Manager, we are prioritising the training of our colleagues and developing transition processes with the aim to ensure a seamless transition. Once this is completed, we will be able to commence.

This is a multi-year approach and to minimise disruption, we are looking to offer to transition or redirect our customers to CBA progressively. In the meantime, we will continue to support our customers’ banking needs.

Effective 1 June 2022 if you are an existing Small Business customer wanting a new business product or to vary an existing facility, please contact us on 13 7000.

For new Small Business customers, we will offer to redirect your enquiry to CBA. Find out more about CBA products and services.

For customers with a Relationship Manager, you can continue to contact your Relationship Manager directly to discuss your banking needs.

For customers that also hold personal banking with us, rest assured that Bankwest will continue to support your personal banking needs.

How can we help?

Business Specialists Team

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Business Banking Specialists

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  1. Commonwealth Bank Group (CBA), Australia’s largest financial services provider - As recognised by Canstar, Commonwealth Bank is Australia’s largest financial services provider as quantified by 'size of home lending to owner-occupiers', 'size of home lending to investors' and 'by size of deposits held'.
  2. In 2021 Commonwealth Bank was recognised by independent research firm Forrester today, with the CommBank app being ranked as Australia’s number one mobile banking app for the fifth consecutive year. This follows CBA being awarded the 2021 title for two of Canstar’s Bank of the Year awards, for Mobile Banking and Online Banking.