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Your bank account

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Your credit card

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Your home loan

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FAQ topics

General enquiries

From updating your details to support we offer in times of need.


How to manage your accounts and find the info you need.


Help with Bankwest business accounts, products and services.


Help with managing your credit or debit card.

Payments and transfers

Help with managing payments, including your PayID, NPP and contactless payments.

Travel and international

How to use your accounts overseas, and make international transfers.

Online banking and security

Help with logging in and using the Bankwest App and Bankwest Online Banking.

Home loans

Learn more about Bankwest home loans and how to manage yours.

Applying for a product

Find out what you might need to apply for our products.

Personal loans

Help with Bankwest personal loans, and how to apply for them.

Open Banking product APIs

As a website developer, you can access Bankwest product data using the Bankwest product APIs.

Save yourself a trip to a branch

You can do lots of everyday banking tasks safely and securely with our digital banking options – check some of our guides to get started.

Need more help?

There are a range of ways to get in touch.