How do I update my contact details?

You can add a phone number and update your residential, postal or email address in the Bankwest App or in Bankwest Online Banking (BOB).

In the app

  1. Go to ‘Settings’ > ‘Contact details’​
  2. You’ll have to enter an SMS code​
  3. Choose the details you want to change and follow the prompts.

In online banking

  1. Go to 'My details' > 'My contact details' in the menu
  2. Enter your SMS code
  3. Choose the details you want to change and follow the prompts.

If you need to update your mobile number, international address or add a PO Box address, message us after you log in to online banking or our app, or call us (it's a security thing).

Not what you were looking for? See all my account questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.