How do I update my contact details?
You can add a phone number and update your residential, postal or email address in the Bankwest App or in Bankwest Online Banking (BOB).
In the app:
- Go to ‘Settings’ > ‘Contact details’
- You’ll have to enter an SMS code
- Choose the details you want to change and follow the prompts.
In online banking:
- Go to ‘My details & security’ > ‘My contact details’
- You’ll have to enter an SMS code
- Choose the details you want to change and follow the prompts.
If you need to update your mobile number, international address or add a PO Box address, message us after you log in to online banking or our app, or call us (it's a security thing).
Not what you were looking for? See all my account questions.