getting started

How can we help?

What is BOB?

BOB is short for Bankwest Online Banking. BOB is an easy-to-use and secure way to do your banking 24/7, wherever you may be.

What do I need to get started?

Logging in to BOB is simple - all you need is a personal access number (PAN) and secure code (online banking password) to get started.

If you're new to Bankwest and provided an email address and Australian mobile number as part of your application, then your log in details will arrive in record time.

  • check your inbox for your PAN and your mobile phone for an SMS containing your secure code
  • otherwise, these details are in the post on their way to you now and will arrive separately within 5 business days
  • Where can I find my PAN?

    Your PAN can be found on the letter or email we sent you after you opened your account, plus on your paper statements.

    If you can’t locate your PAN, don’t worry. Just call us on 1300 440 749 and we'll email these details to your inbox or send them in the mail. If you pop in to your local Bankwest store we can issue your PAN on the spot.

  • What if I’ve forgotten my secure code?

    We’re here to help. Call us on 1300 440 749 and we’ll issue a temporary secure code on the spot.

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how can we help?

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