How do I order emergency cash or a replacement card while overseas?

If your Mastercard® is lost or stolen while overseas, you'll need to contact Mastercard to arrange emergency cash if needed. Their website has a list of international numbers that you can call from wherever you are in the world. For countries not listed in their directory, you can collect call Mastercard International by using the international dialling code from the country you’re in, plus +1 636 722 7111.

After you've contacted Mastercard, you'll need to message us in the app or call us on +61 8 9449 2840 so we can work with you to ensure your funds are safe.

Keep in mind that international call charges may apply.

Need to contact us from overseas?

Call us using the number below, or you can message us in the Bankwest App or online banking.

Call us on 13 17 19 if you're in Australia.

Mastercard and the circles design are registered trademarks, and tap & go is a trademark, of Mastercard International Incorporated.