Fitbit Pay

Leave your wallet behind and make easy payments anywhere, anytime.

Ready, set, go

Get set up

Download the latest version of the Fitbit app onto your iOS or Android™ mobile. Make sure you have your eligible Fitbit wearable nearby. 1

Add cards

In the Fitbit app, tap on ‘Wallet’ and follow the prompts to add your payment card details. You may be asked to set a four-digit PIN on your wearable. You can add up to six payment cards and select one as the default payment card.

Pay hands-free

You can now make contactless payments – just hold your Fitbit near the terminal. You’ll see a green tick to confirm it’s gone through.

Manage your wallet

You can view detailed information about each of your payment cards and add, suspend and delete payment cards in the wallet section of the Fitbit app.

You can see the most recent transactions made with Fitbit Pay in the wallet section of the Fitbit app. To see all your transactions, log in to Bankwest Online Banking or the Bankwest App.

Frequently asked questions

Info at your fingertips

1

Which cards are eligible for Fitbit Pay?

All Bankwest Debit Mastercard® and Mastercard credit cards – including personal or business cards – are eligible. The card must be active and the funds must be accessible, so there cannot be a hold or a temporary lock on the card.

2

Is there a purchase limit?

There is no purchase limit with Fitbit Pay. Transactions over the contactless payment threshold will require your card PIN at the merchant terminal. Other standard card limits apply the same as with your physical card.

3

Can I use Fitbit Pay overseas?

Yes, Fitbit Pay is available anywhere contactless payments (through Near Field Communication) are accepted. We recommend you take your physical card as a backup when travelling overseas, just in case you can't find a contactless terminal.

Make sure you add your card while in Australia – for security reasons, you won’t be able to register a new card to Fitbit Pay while overseas.

4

How do I remove a card from Fitbit Pay or change my default card?

To remove a card, go to 'Wallet', choose the card you want to delete and tap 'Remove Card'.
To change your default card, go to 'Wallet', choose the card you want to set as the default option and tap 'Set as Default'.

5

What if my device is lost or stolen?

If you lose your device, you can remove or suspend the cards you added to Fitbit Pay in the 'Wallet' section of the Fitbit app. If you lost both your phone and your Fitbit device, you can log into your fitbit.com dashboard on a phone, tablet, or computer to delete the cards you added to Fitbit Pay.

You can also message us on the Bankwest App or Bankwest Online Banking, or call us on 13 17 19.

Need more help?

We’re here 24/7. Message us in the Bankwest App or online banking, or call us.