Accessing your money overseas

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An easy way to continue to access your money while you’re overseas is to use the Bankwest App

Simply enable the PIN Login feature on your compatible mobile device to access online banking features and payment options while overseas.

However, if you need access to the full version of Bankwest Online Banking, or you conduct a credit card transaction when you make a purchase on selected online retailers, you will need to enable International Roaming^ with your mobile carrier to ensure you can receive SMS Codes .

If you do not wish to use International Roaming, call us on 13 17 19 before you depart to arrange a temporary exemption. Temporary exemptions will allow you to use your ‘Secret Questions’ to complete the following payments in Online Banking:

  • Create payments up to $5000
  • Access all payment options except International Transfers
  • Authorise credit card online purchases.

Use your Bankwest Debit Mastercard®

Look for an ATM with a Mastercard logo and select 'Credit' to withdraw from your account. You can withdraw up to $1,000 Australian dollars in local currency per day, however overseas fees and charges may apply.

You can also use your card to pay for transactions by selecting 'Credit' and entering your PIN. Many countries require a PIN and won't accept signatures for authorisation. If you're using contactless payment just 'tap' your card on the card reader for purchases of $100 or less.

Use your Bankwest Mastercard credit cards

You may withdraw up to $1,000 Australian dollars in local currency per day, or $1,500 with a Platinum credit card at any ATM with a Mastercard logo. Just remember - this is a "cash advance" so restrictions and fees may apply.

You can also use your card to pay for transactions by selecting 'Credit' and entering your PIN.

Overseas fees and charges

When you use your accounts overseas you may be subject to fees and charges for certain transactions and withdrawals.

Foreign Transaction Fee - applies to each transaction occurring outside Australia. This fee is waived for Bankwest Platinum Mastercard holders.
Overseas ATM Access Fee - applies to each cash advance transaction, balance enquiry and denied transactions using overseas ATMs with a Debit Mastercard. If you have a Bankwest Qantas Transaction Account or Rewards Transaction Account this fee is waived.
Cash Advance Fee - applies to withdrawing cash from your credit card. Interest charges may also apply.

Refer to your account Product Schedules to find out which fees may apply.

^International roaming may be subject to charges for calls, voicemail services, messaging and data use. Please check with your provider. In some countries use of their network may also result in charges.

Mastercard, World Mastercard and the Mastercard brand mark are registered trademarks, and the circles design and tap & go are trademarks of Mastercard International Incorporated.

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