logging on to BOB

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Logging on for the first time

To log onto Bankwest Online Banking (BOB) for the first time, you will need to have your Personal Access Number (PAN) and secure code (online banking password) ready! Once you’ve got these the login process is quick and easy!

  • Where can I find my PAN?

    Your PAN can be found on the letter or email we sent you after you opened your account, and on your paper or electronic statements. It can also be found at the bottom of the settings menu in the Bankwest App.

    If you don’t have any of those handy, just call us on 1300 440 749 or pop into your local Bankwest store and we'll email or post it to you.

  • Can BOB remember my PAN?

    To allow BOB to remember you PAN, select the remember my PAN checkbox located under the PAN field when you next log in. Your PAN will be pre-filled the next time you visit the BOB login screen.

    To stop your PAN being pre-filled, simply deselect remember my PAN and you’ll be required to enter this information on subsequent logins.

  • What if I’ve forgotten my secure code?

    If you’re registered for SMS code you can quickly reset your secure code online. You’ll find the link to the forgotten secure code tool on the online banking login page.

    Simply follow the on screen prompts and have the following things ready:

    1. your personal access number (PAN)
    2. the mobile phone that you registered for SMS Code
    3. answers to your secret questions

    Not registered for SMS Code? Call us on 1300 440 749 and we’ll issue a temporary secure code over the phone.

Get started in 5 easy steps:

  1. select Online Banking – Personal from the ‘log on to’ drop down menu at the top of each content page or the Log On box in the top right of every main page
  2. once the logon page has loaded, please enter in your PAN and secure code (online banking password) into the relevant fields and click login
  3. when prompted, create a new secure code between 8-16 characters using a mixture of numbers and letters , confirm the secure code by retyping it and then click save
  4. you’ll then be prompted to upgrade your security. All you need to do is setup some secret questions and confirm your mobile number for SMS code (we’ll tell you more about these features along the way)
  5. congratulations! You have successfully logged on and your account balances will now be displayed

If you run into any issues while trying to log on, check out some of the common issues you might encounter.

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