Help centre
Common broker questions
How to set up multi-factor authentication
Multi-factor authentication (MFA) is required to access the Broker Portal. Follow these steps to set up MFA on your device.
How to change or reset my Broker Portal password
Reset your password on the login screen using your registered email address. You may need your MFA device to complete the reset.
How to add a support user
- Log in to the Bankwest Broker Portal
- Select ‘Manage support users'
- Follow the prompts.
How to complete a digital ID check
Digital identity verification is the fastest, easiest and most secure way for customers to verify their identity. Learn about other ways customers can verify their identity.
How does app tracker work?
Know exactly what stage your customer’s application is at and what steps are left.
Simply log in from any device and select an active application for an instant update.
How does digital signing work?
Designed with you and your customers in mind, our system enables your customers to digitally sign most home loan documents from anywhere, resulting in a faster settlement time.
Faster decisions with a smarter checklist
See how a tailored checklist helps you upload what’s needed upfront and keeps applications moving.
On screen details:
Bankwest Home Loans
Document requirements tailor-made to your application
Voice Over:
Follow these easy steps to tick off tailor made document submission requirements.
When completing your Bankwest home loan application, you’ll need to upload the required documents upfront.
This ensures a seamless assessment, with the goal of same-day approval.
Details of your application are analysed against policy and you’re provided with a custom checklist of documents which are required to be uploaded.
So how does it work?
Well, you can upload new documents, you can link an existing document or where appropriate you can also request an exception on checklist items.
Successful submission completed, then it’s straight over to the Bankwest team for a review, enabling faster credit decisions and that’s it.
My customer
Handy information for your customers’ reference during the application process.
Guides
Things to consider when applying for a home loan.
Information sheets
Understand home loan benefits and risks.
Signing the mortgage
Helpful tips and instructions.
Get in touch
Here’s who to reach out to for help.
Retail credit team
For policy guidelines and complicated credit scenarios, including:
- Credit proposals (like for deal structures)
- Retail credit policy
- Applications that may have been declined.
Message us in Broker Chat.
BDM and BSM
Contact your BDM for:
- Application enquiries
- Product enquiries
- Pipeline application queries.
A BSM can help if your BDM is unavailable.
Conversations in a secure channel
8:30am to 6pm AEST
- Application updates
- Broker chat
More support
Speaking up
Our SpeakUp program is a safe platform for you to report concerns about unethical behaviour and corruption.
We encourage all brokers to speak up about conduct or issues that concern them. Whether it is serious misconduct or something that just doesn’t feel right.
You can report concerns by:
- Speaking to your BDM
- Call 1800 773 258 (free call) or +61 2 9595 3294 (from overseas)
- Email [email protected]
Learn more about our Group Whistleblower Policy (PDF) and Anti-Bribery Corruption Policy.
Customer complaints and support
We don’t always get things right. If your customer is not satisfied with us they can: