logging on to BOB

How can we help?

We've done our best to make your Bankwest Online Banking (BOB) experience as seamless as possible, but if you are having a few hiccups while attempting to log on, check out these common yet easy to make errors.

  • Your log on attempt was unsuccessful. Please try again

    This message means you have entered in your Personal Access Number (PAN) and/or secure code incorrectly.

    Please double check your PAN and secure code details to try again.

    TIP: Check if CAPS LOCK key is turned on, and if you do not need it enabled please turn it off before trying to log on again.

    If you're registered for SMS code then you can reset a forgotten secure code online without having to call us.

  • Access is denied. Please contact Bankwest Support

    After a few unsuccessful attempts to log on, your online banking account will get locked out. We do this to protect you from attempted unauthorised access to your BOB account.

    Not to worry though, this lockout isn't permanent:

    • If you're registered for SMS code then you can reset your forgotten secure code online without having to call us.
    • If you're not registered for SMS code then we're here to help. Call us on 1300 440 749 and one of our friendly staff will be able to reset your secure code and assist you with logging on.
  • Your browser must be set to allow cookies in order to use internet banking

    Oops! Looks like your browser settings do not have the correct options enabled in order to log onto Bankwest Online Banking. Browser cookies are what we use for authenticating your BOB login details so you need to have them enabled in order to successfully log in.

    To enable cookies in your web browser please refer to our technical help.

how can we help?

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