Confirm your identity online

As part of your home loan application, you may be able to confirm your identity online using digital ID verification (biometric ID).

Benefits of digital ID verification


A simple step-by-step process to verify your identity and progress your home loan application.


Using advanced technology, your documents and selfie are encrypted, keeping your information secure.


Complete your identity verification in minutes, all from your mobile phone.​

How it works

We need to confirm it’s really you. You’ll need to follow these simple steps to verify your identity. Once you’re done, we'll review your ID verification and we'll be in touch. If there's another applicant on the loan, they'll need to complete their own ID verification.​

1. Check your details​​

Select your name and make sure it’s your full legal name.​

2. Capture your ID​​

Take a photo of your ID with your phone camera.

3. Take a selfie​​

Take a short video selfie​.

Ready to go

Have your photo ID ready and confirm your name is correct on your home loan application. Then, tap ‘Get verified’ and follow the simple steps. It'll take around five minutes to complete. If you're on a desktop computer or laptop, you'll get a QR code to help you open the verification process on your mobile phone.


No, you also have the option to complete your proof of identity in person at a Bankwest branch or a participating Australia Post office. Chat to your broker or lender for more info.

No, you'll need to use a mobile phone (smartphone) to complete your digital ID verification.​​

We'll be in touch to let you know once your identity has been verified.​​

If you've recently confirmed your identity at a branch or Australia Post, you may not need to complete the online ID verification process. Check with your broker or lender if you're unsure.

You’ll need one photo ID, either your Australian driver's licence or your passport. Take a look at our website for more info on your ID document requirements.

If you’re overseas, speak to your broker or lender and they can help you with your proof of identity. ​​