DocuSign® is a third-party website we use that allows customers to sign documents electronically. As of 2019, it’s used by over 200 million people all over the world, and is the most widely used way of signing securely online.
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Digital signing for your home loan
View, sign and return your home loan documents anytime. Less waiting, less running around.
After your home loan’s been approved
1. Check your emails
We’ll send you an email which tells you everything you need to know to sign your documents online. You’ll be able to log in securely using an SMS code.
2. View and sign
If there are multiple people on the application, only one person can sign at a time. After the first person has signed, the next person will receive an email to sign, and so on. The Mortgage Form can’t be signed online if any of the properties on the application are in ACT, QLD, NT, TAS or WA. You'll need to print, sign and post all your Mortgage Forms back to us instead.
3. Download a copy
Once the documents have been completed, they’ll automatically be sent back to us. You’ll get a final signed copy to download and keep.
Benefits
Less running around
Receive, sign and return documents in a matter of hours, not days.
Easy guidance
Signing tags and input fields show you what to do. Your digital signature acts in the same way as your written one.
Less paper
Forget paper contracts. Read, sign and send directly from your tablet or computer.
Secure and confidential
You’ll need an SMS code to log in, and we’ll keep an electronic record (audit trail) of your signed documents.
Prefer the old fashioned way?
If you’d rather sign and return paper copies of your documents, just get in touch with your Home Lending Specialist or Broker.
We’re here to guide you
What to expect after signing
Things you can consider to make the most of your loan throughout your journey as a homeowner.
Help at every stage
Your Home Lending Specialist or Broker will be able to help you with any questions at any time. Talk on the phone, meet at a branch, or have a Mobile Lending Manager come to you.
Digital signing – some exclusions apply. Due to state laws, restrictions apply to digitally signing the Mortgage Form in some States and Territories. Customers must have access to a device (computer or tablet recommended) with internet and email access.
DocuSign is a registered trademark of DocuSign, Inc.