Digital signing for your home loan

View, sign and return your home loan documents anytime, from anywhere in the world. Less waiting, less running around.

After your home loan’s been approved

See how it works

Check out the digital signing flow – Your Home Finance Manager or Broker will be there to guide you through the process, too.

Digital signing explained

Video transcript (PDF)

Benefits

Less running around

Receive, sign and return documents in a matter of hours, not days.

Easy guidance

Signing tags and input fields show you what to do. Your digital signature acts in the same way as your written one.

Less paper

Forget paper contracts. Read, sign and send directly on your electronic device (except for the Mortgage Form).

Secure and confidential

You’ll need an SMS code to log in, and we’ll keep an electronic record (audit trail) of your signed documents.

Prefer the old fashioned way?

If you’d rather sign and return paper copies of your documents, just get in touch with your Home Finance Manager or Broker.

We’re here to guide you

Info at your fingertips

1

What’s DocuSign®?

DocuSign® is a third-party website we use that allows customers to sign documents electronically. As of 2019, it’s used by over 200 million people all over the world, and is the most widely used way of signing securely online.

2

How do I know it’s secure?

Your documents are encrypted, so they can’t be read by anyone except us (and your broker, if applicable). We keep a copy of your documents, and we’ve also added an extra layer of security, so you’ll need email access and an SMS code to view your documents.

3

Are there any documents I can’t sign online?

The Mortgage Form is the only document you can't sign online – you need to print, sign and post it instead.
We’re working towards a paperless experience, but right now state government laws mean that this document can't be signed online – yet.
In DocuSign®, we’ve created instructions on how to complete the Mortgage Form and provided a reply-paid label that you can print and stick to the front of an envelope.

4

Why haven’t I received an email yet?

You should receive an email from DocuSign® after your home loan has been approved and reviewed by your Home Finance Manager or Broker. Only one person can sign at a time – so if there’s more than one person on the application you’ll receive an email when it’s your turn to sign.

Make sure to check:

  • Your email address and mobile number are up to date
  • Log into our Home Loan Application Tracker (if you haven’t received an application tracker email, contact your Home Finance Manager or broker)
  • Your junk or spam folders (if it’s a work address, it might be blocked)
  • If you have a DocuSign® account and opted out of notifications, check your settings in ‘My preferences’.

What to expect after signing

Things you can consider to make the most of your loan throughout your journey as a homeowner.

Help at every stage

Your Home Finance Manager or Broker will be able to help you with any questions at any time. We’ve also created a tool to help you track your home loan application.

Things you should know

Digital signing excludes home loan transfers. Other exclusions apply. You must have access to a device (computer or tablet recommended) with internet and email access to sign your loan documents electronically. DocuSign is a registered trademark of DocuSign, Inc.