If you’ve lost your card but don’t want to cancel it permanently (in case you find it again) you can place a temporary lock on the card through online banking or the Bankwest App.
To lock your card through online banking, simply log in, and select ‘Manage my cards’ from the self-service menu on the left-hand side. Select the card you want to manage, and select ‘Lock card’ under the ‘temporary card lock’ section.
To lock your card in the Bankwest App, select your debit or credit card account, select the ‘Manage’ tab to view your account details and enable the ‘temporary card lock’.
If you’re certain the card is lost or has been stolen, after you’ve locked your card call us immediately on 13 17 19 if you're in Australia, or +61 8 9449 2840 if you're overseas, to have it cancelled and arrange a replacement. Don’t worry if you’re overseas, we have a handy table of international numbers below.
Once you’ve reported your card, please allow 5-10 working days for your new card to arrive. If you find your old card after you’ve had it cancelled, please note it can’t be reactivated, so please destroy it.
Once your new card has been issued and before your physical card arrives in the mail, you can log into the Bankwest App to access your digital card.
If your card was added to Apple Pay or Google Pay™, we’ll update these with your new card details as soon as we issue it.
This means you can start using your new card straight away in cases where a physical card isn’t needed (like online shopping or where Apple Pay or Google Pay are accepted).
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