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How to activate your card.

Read time 1.5 min

Activate your new physical card with ease in the Bankwest App or in online banking.

If you don't want to wait for your physical card to arrive, you can still make purchases by setting up your digital card.

Before your physical card arrives

You can start using your direct debit, digital wallet and shop online once you have set up your digital card in the app.

In the app

  1. Log in to the Bankwest App and select ‘Money’ tab
  2. Go to ‘Cards’ in the top navigation tab and select your new digital card
  3. Tap on ‘Card details’ and follow the prompts.

Activate your physical card

If you have received your physical card, you can activate this in the app or in online banking.

In the app

  1. Log in to the Bankwest App and select ‘Money’ tab
  2. Go to ‘Cards’ in the top navigation tab and select your new physical card
  3. Tap on ‘Activate card’ and follow the prompts.

In online banking

  1. Log in and select ‘Self service’ in the menu
  2. Select ‘Manage my cards’ then ‘Manage’ next to the physical card you want to activate
  3. Select ‘Activate card’ and follow the prompts.

Your card PIN

When you activate your card, you’ll be asked to set a new card PIN – this can be changed any time in the app.

How to keep your PIN safe:

  • Don’t share it with family, friends or online
  • Don’t write it down or save it to your desktop or mobile device
  • Don’t give it to anyone else (even us – we’ll never ask you for it)
  • If your card has been lost or stolen, report it to us in the app.

Unable to activate your card

If the activate card option isn’t available, you may need to set up an SMS code. SMS code is an extra layer of security in online banking. Learn how to register for SMS code.

If you don’t have access to either, you can also activate by calling the card activation lines below and following the prompts.

Note: If you’re an additional cardholder, the primary cardholder needs to activate their card before you can use yours.

Things to consider

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.