Emergency assistance
Read time 1 min
In the event of a natural disaster, we’re here to help.
On this page
Get in touch so we can find a solution for you
- Message us in the app or online banking
- For personalised solutions for your credit card or loan products, call our Financial Assist team on 1300 769 173
- For help with term deposits or other account products or services, message us in the app or online banking or call 1300 132 574.
You can also:
Helpful external resources
- Disaster Assist – provides information on current disasters and support for those affected
- Natural disaster support – Services Australia – support for people directly affected by a declared natural disaster.
Further reading
Customer support
3.5 min read
Whether you’re experiencing life changes or need help with your banking, find the support you need below.
View guide
Financial hardship
6 min read
If you’re unable to meet your minimum monthly repayments or require ongoing financial assistance, we’re here to help. We can chat to you about ways to manage your credit card or loan repayments.
View guide
Access external support services
If you’re experiencing financial hardship, in addition to contacting us, you might also find helpful information at CreditSmart, or through the external support services listed on CommBank’s resources page.
Financial abuse
6 min read
Find out how to recognise financial abuse and the steps you can take if you or someone you know is experiencing it.
View guide
Gambling support
2 min read
We’re committed to improving the financial wellbeing of our customers, and we recognise that some may require assistance when it comes to controlling their gambling spend – a growing issue faced by our community.
View guide
Power of attorney
3 min read
There may come times when you need to appoint someone to manage your financial affairs on your behalf. That’s when you might need Power of Attorney. It’s a legal document that gives a trusted person the legal authority to act for you and make financial or legal decisions.
View guide
Deceased estate glossary
3 min read
Some of the terminology used when managing a deceased estate can be confusing. We’ve created a glossary of some common terms to help you cut through the bank speak.
View guide