Manage my account

Let’s go through some handy ways you can make the most of your account, and the tools you can use to manage your money and account details like a boss.

The basics

Set yourself up with our digital banking tools and find out how we make banking easy right from setup.

My debit card

Making the most of your card

Quick fixes

  • Card expiring soon? Don’t worry – we’ll send you a new one. If it’s already expired and you’re still waiting on your new one, get in touch with us
  • If your card is lost, stolen or damaged, you’ll need to let us know – find out how
  • Forgot your PIN? Reset it easily – see how.

Keeping your account safe

Have peace of mind 24/7

1

Set up Fingerprint Login

Fingerprint Login makes securely logging in to our app even easier. Once you’ve set up your PIN login, it’s easy as 1, 2, 3.

  1. Login using your PIN
  2. Select ‘Fingerprint Login’ in settings
  3. Accept the Terms of Use.

Find out more about setting up Fingerprint Login.
 

2

Learn about SMS code

SMS code is just one of the ways we keep your accounts secure. Think of it as a second layer of protection. To set it up, just go to ‘My details & security’ in online banking and click ‘Activate SMS code’. Find out more.

3

Easily find out who’s really charged you

If you’re wondering where a transaction on your account came from, you can put your mind at ease by clicking on the transaction in the Bankwest App. This will give you the option to view more detailed info about the business that charged you. See how it works.

4

Disputing suspicious transactions

If you’ve noticed a transaction that wasn’t you, you can temporarily lock your card in the app or online banking to keep it safe. You can then give us a call on 13 17 19 or send us a message – just click ‘Ask us’ in the app. We’ll ask you to fill out a Transaction Dispute Form (PDF) and help you cancel your card. Learn more about how we can help.

5

See more ways we help keep your banking safe and secure

We’ve got a number of ways to keep your accounts and cards secure, like customised alerts, SMS code and secure login features. You can get some tips on password setting and keeping your devices secure, plus find out how to protect yourself from scams. Check out our security centre for more info.

Adapting your finances

Whether you’re going away or you need to change how you handle your money, we’re here with options to suit your situation.

Travelling overseas?

First thing’s first
Let us know you’re going.

  • In the app – tap ‘International’ under the main menu
  • In online banking – go to ‘My details & security’ > ‘My security settings’ and fill out an ‘Overseas Travel Notification’.

Make your journey smoother

Has something changed?

Need help?

You can message us in the Bankwest App, or call us – we’re here 24/7.