Manage my bank account

Fingerprint Login makes securely logging in to our app even easier. Once you’ve set up your PIN login, it’s easy as 1, 2, 3.

1. Login using your PIN
2. Select ‘Fingerprint Login’ in settings
3. Accept the Terms of Use.

Find out more about setting up Fingerprint Login.
 

SMS code is just one of the ways we keep your accounts secure. Think of it as a second layer of protection. To set it up, just go to ‘My details & security’ in online banking and click ‘Activate SMS code’. Find out more.

If you’re wondering where a transaction on your account came from, you can put your mind at ease by clicking on the transaction in the Bankwest App. This will give you the option to view more detailed info about the business that charged you. See how it works.

If you’ve noticed a transaction that wasn’t you, you can temporarily lock your card in the app or online banking to keep it safe. You can then give us a call on 13 17 19 or send us a message – just click ‘Ask us’ in the app. We’ll ask you to fill out a Transaction Dispute Form (PDF) and help you cancel your card. Learn more about how we can help.

We’ve got a number of ways to keep your accounts and card secure, like customised alerts and secure login features. You can get some tips on password setting and keeping your devices secure, plus find out the latest scams and how to protect yourself from them.