Manage my bank account

Let’s go through some handy ways you can make the most of your account, and the tools you can use to manage your money and account details like a boss.

My debit card


Making the most of your card

Quick fixes

Managing your money

Here are some tools and guides to help manage your money, your way.

Keeping your account safe

Have peace of mind 24/7

Check out our security centre for tips on staying safe online and ways to get in touch with us if something’s not right.

Face ID or Touch ID makes securely logging in to our app even easier. Once you’ve set up your PIN login, it’s easy as 1, 2, 3. Keep in mind, you'll need to set up Face ID or Touch ID on your device before you can enable it in the app. ​

  1. Login using your PIN​
  2. Tap ‘More’ > ‘Login settings’ ​
  3. Toggle ‘Enable Touch ID / Face ID’ and accept the Terms of Use.

Find out more about setting up Fingerprint Login.

SMS code is just one of the ways we keep your accounts secure. Think of it as a second layer of protection. To set it up, just go to 'My details' > 'My security settings' in online banking and click 'Activate SMS code'.

If you’re wondering where a transaction on your account came from, you can put your mind at ease by clicking on the transaction in the Bankwest App. This will give you the option to view more detailed info about the business that charged you. See how it works.

If you’ve noticed a transaction that wasn’t you, you can temporarily lock your card in the app or online banking to keep it safe. You can then give us a call on 13 17 19 or message us in the app. We’ll ask you to fill out a Transaction Dispute Form (PDF) and help you cancel your card. Learn more about how we can help.

We’ve got a number of ways to keep your accounts and card secure, like customised alerts and secure login features. You can get some tips on password setting and keeping your devices secure, plus find out the latest scams and how to protect yourself from them.

Adapting your finances

Whether you’re going away or you need to change how you handle your money, we’re here with options to suit your situation.

Travelling overseas?

First thing’s first
Let us know you’re going.

  • In the app – From the ‘More’ screen, tap ‘Going overseas’ > 'Notify us about your trip'​
  • In online banking – go to 'My details' > 'My security settings' and fill out an 'Overseas travel notification'.

Make your journey smoother

Has something changed?

Need help?

You can message us in the Bankwest App, or call us – we’re here 24/7.

Terms of Use apply to the use of Apple Pay. Apple, the Apple logo, Apple Pay, iPhone and the App Store are trademarks of Apple Inc., registered in the U.S. and other countries.

Terms of Use apply to the use of Google Pay. Android, Google Pay, Google Play and the Google Play logo are trademarks of Google LLC.​

Terms of Use apply to the use of Samsung Pay. Samsung, Samsung Pay and Samsung Pay logo are trademarks of Samsung Electronics Co., Ltd.

Platinum Debit Mastercard access is available to Australian citizens and temporary or permanent residents over 16 with an Australian residential address (limited exceptions may apply subject to conditions).

Consider the applicable product PDS available from Bankwest before deciding whether the product is right for you. Fees and charges may apply and subject to change.