Face ID or Touch ID makes securely logging in to our app even easier. Once you’ve set up your PIN login, it’s easy as 1, 2, 3. Keep in mind, you'll need to set up Face ID or Touch ID on your device before you can enable it in the app.
SMS code is just one of the ways we keep your accounts secure. Think of it as a second layer of protection. To set it up, just go to 'My details' > 'My security settings' in online banking and click 'Activate SMS code'.
If you’re wondering where a transaction on your account came from, you can put your mind at ease by clicking on the transaction in the Bankwest App. This will give you the option to view more detailed info about the business that charged you. See how it works.
If you’ve noticed a transaction that wasn’t you, you can temporarily lock your card in the app or online banking to keep it safe. You can then give us a call on 13 17 19 or message us in the app. We’ll ask you to fill out a Transaction Dispute Form (PDF) and help you cancel your card. Learn more about how we can help.
We’ve got a number of ways to keep your accounts and card secure, like customised alerts and secure login features. You can get some tips on password setting and keeping your devices secure, plus find out the latest scams and how to protect yourself from them.
Whether you’re going away or you need to change how you handle your money, we’re here with options to suit your situation.
First thing’s first
Let us know you’re going.
Make your journey smoother
You can message us in the Bankwest App, or call us – we’re here 24/7.
Platinum Debit Mastercard access is available to Australian citizens and temporary or permanent residents over 16 with an Australian residential address (limited exceptions may apply subject to conditions).
Consider the applicable product PDS available from Bankwest before deciding whether the product is right for you. Fees and charges may apply and subject to change.