Keep on top of your finances
Here are some tools and guides to help manage your money, your way.
Set up Fingerprint Login
Fingerprint Login makes securely logging in to our app even easier. Once you’ve set up your PIN login, it’s easy as 1, 2, 3.
Learn about SMS code
SMS code is just one of the ways we keep your accounts secure. Think of it as a second layer of protection. To set it up, just go to ‘My details & security’ in online banking and click ‘Activate SMS code’. Find out more.
Easily find out who’s really charged you
If you’re wondering where a transaction on your account came from, you can put your mind at ease by clicking on the transaction in the Bankwest App. This will give you the option to view more detailed info about the business that charged you. See how it works.
Disputing suspicious transactions
If you’ve noticed a transaction that wasn’t you, you can temporarily lock your card in the app or online banking to keep it safe. You can then give us a call on 13 17 19 or send us a message – just click ‘Ask us’ in the app. We’ll ask you to fill out a Transaction Dispute Form (PDF) and help you cancel your card. Learn more about how we can help.
See more ways we help keep your banking safe and secure
We’ve got a number of ways to keep your accounts and cards secure, like customised alerts, SMS code and secure login features. You can get some tips on password setting and keeping your devices secure, plus find out how to protect yourself from scams. Check out our security centre for more info.
Whether you’re going away or you need to change how you handle your money, we’re here with options to suit your situation.
First thing’s first
Let us know you’re going.
Make your journey smoother
Has something changed?
You can message us in the Bankwest App, or call us – we’re here 24/7.