Save yourself a trip to a branch

In these unusual times, you can do lots of everyday banking tasks safely and securely in Bankwest Online Banking or the Bankwest App – so we’ve put together some guides.

FAQ topics

Online banking

Help with logging in and navigating around Bankwest Online Banking.

My account

Where to find and manage your account details.


Help with Bankwest business accounts, products and services.


Help with managing your credit or debit card.

Payments and transfers

Help with managing payments, including your PayID, NPP and contactless payments.

Travel and international

How to use your accounts overseas, and make international transfers.


How we help you stay secure, and how you can help us.

Home loans

Learn more about Bankwest home loans and how to manage yours.


Find out what you might need to apply for our products.

Personal loans

Help with Bankwest personal loans, and how to apply for them.


Understanding our legal obligations to you, our customer.


Help with your insurance policies.

Need more help?

You can message us in the Bankwest App or online banking, or call us - we're here 24/7.