Bankwest Halo FAQs

Take a look at some of the most commonly asked questions. If you need more help, you can message us in the Bankwest App.

How do I pay with my ring?

It’s simple – curl your fingers as if you were going to knock on a door, then hold your hand over the payment terminal.

If you’re buying something over $100, you’ll need to enter your card PIN.


Demonstration of the correct knock gesture to use when paying at an EFTPOS terminal
Demonstration of an incorrect palm gesture used when paying at an EFTPOS terminal

Managing your payment ring

We’ve said goodbye to Bankwest Halo – this means it’s no longer available to buy, and we won’t be reissuing or replacing existing rings. If you already have a Bankwest Halo ring, you can continue to use it until it expires.

How do I activate it and set a PIN?

Remember, we’re no longer reissuing new Bankwest Halo rings, but if you’ve already got one that still needs to be activated, you can do it the same way you’d activate a new card. Just log in to online banking, choose ‘Self service’ > ‘Manage my cards’ and follow the prompts.

What if my ring gets lost, stolen or damaged?

If your ring is lost or stolen

We won't be able to replace lost or stolen rings, but you can put a temporary lock on it in the Bankwest App or online banking in case you get it back. If you’re sure it’s lost or stolen, call us on 13 17 19.

If your ring is damaged

Remember, we won't be able to replace damaged rings, but you can get in touch with us by calling 13 17 19.

How do I care for my payment ring?

There are a few golden rules:

  • Try not to hit or drop your ring, and avoid contact with sharp objects
  • Don’t try to re-size or disassemble your ring
  • Keep your ring away from extreme temperatures and high frequency electronics (like microwaves)
  • Use a dry cloth to clean – don’t use any cleaning products.

It is waterproof?

Yes, it’s waterproof up to 50m. That means you can wear it swimming, in the shower or in the rain. Make sure to rinse the ring with tap water if you swim in sea water.

Can I use it overseas?

You can use it wherever contactless payments are accepted - including overseas.

Can I use it at an ATM?

No, you can only use your payment ring at contactless terminals.

Will it expire?

If it’s linked to a bank account it’ll expire in 3 years. If it’s linked to a credit card, it’ll expire when the card expires. Remember – if you already have one, we’ll no longer be replacing it once it expires.

Does it need charging?

Not at all – it has no battery.

We’re here to help

Message us in the Bankwest App or online banking, or speak with someone from the team today.