Bankwest Halo FAQs

Take a look at some of the most commonly asked questions. If you need more help, you can message us in the Bankwest App.

Contactless payment limit increase

To help reduce your need to make physical contact with payment terminals, the PIN limit for contactless ‘tap & go™’ payments across Australia will temporarily increase from $100 to $200.

How do I pay with my ring?

It’s simple – curl your fingers as if you were going to knock on a door, then hold your hand over the payment terminal.

If you’re buying something over $100, you’ll need to enter your card PIN.

Demonstration of the correct knock gesture to use when paying at an EFTPOS terminal Demonstration of an incorrect palm gesture used when paying at an EFTPOS terminal

Ordering a payment ring

Effective 28 September 2021 the Bankwest Halo payment device is withdrawn from sale. Customers who already hold a Bankwest Halo payment device can continue using it until the expiry of the device, however, from 1 December 2021 the Bank will no longer reissue or replace any existing Bankwest Halo payment device.

Do I need a Bankwest account to use a payment ring?

Yes, you need an eligible Bankwest bank account or credit card. Most products are eligible, except our business products, Gold tier Mastercard range, Visa cards and FeeSaver Basic Account.

How do I order a payment ring?

If you’ve already got an eligible account and know what size ring you’ll need, head to the Bankwest App or online banking.

How much is a payment ring?

Each ring is $15 – you’ll pay this whenever you order a Bankwest Halo.

Managing your payment ring

How do I activate it and set a PIN?

The same way you’d activate a new card. Head to online banking, then choose ‘manage my cards’ from the ‘self service’ menu, and follow the prompts.

Can’t get online? Call 1300 796 844.

What happens if I lose my ring or it’s been stolen?

If you misplace your ring, you can put a temporary lock on it in the Bankwest App or online banking. If you're sure it's lost or stolen and want to cancel it, call us on 13 17 19.

How do I care for my payment ring?

There are a few golden rules:

  • Try not to hit or drop your ring, and avoid contact with sharp objects
  • Don’t try to re-size or disassemble your ring
  • Keep your ring away from extreme temperatures and high frequency electronics (like microwaves)
  • Use a dry cloth to clean – don’t use any cleaning products.

It is waterproof?

Yes, it’s waterproof up to 50m. That means you can wear it swimming, in the shower or in the rain. Make sure to rinse the ring with tap water if you swim in sea water.

Can I use it overseas?

You can use it wherever contactless payments are accepted - including overseas.

Can I use it at an ATM?

No, you can only use your payment ring at contactless terminals.

Will it expire?

If it's linked to a bank account, it’ll expire in 3 years. If it's linked to a credit card, it’ll expire when the card expires.

Is there an age limit?

You need to be 16 or over to order and use a Bankwest Halo.

Does it need charging?

Not at all – it has no battery.

Need help?

Message us in the Bankwest App or online banking, or call us.