Bankwest Halo FAQs

We’ve pulled together a list of the most commonly asked questions, however if you still need help (including ordering a ring sizing kit), you can speak to someone in our team by calling us on 13 17 19.

How do I correctly use my payment ring?

Using the correct hand gesture is important for optimum reliability when making payments. The correct gesture to use is the ‘knock’ gesture. Simply curl your fingers as you would if you were going to knock on a door, but do it over the payment terminal. Hold your hand on the terminal until you hear the familiar beep and see that the transaction has been authorised. If your transaction is over $100 you will need to enter your PIN. It’s as simple as that.

Demonstration of the correct knock gesture used when paying at an EFTPOS terminal Demonstration of an incorrect palm gesture used when paying at an EFTPOS terminal

Frequently Asked Questions

Do I need a Bankwest account to use my payment ring?

Yes, your payment ring must be linked to an eligible Bankwest transaction account. Please note that Bankwest Business transaction accounts and the Bankwest FeeSaver Basic Account are currently not eligible for the Bankwest Halo payment ring.

How do I order a payment ring?

If you already have an eligible Bankwest transaction account, all you need to do is either visit your local store to have your finger sized and place your order, or fill out the request form and we’ll then send a complimentary ring sizing kit to you in the mail so you can order Bankwest Halo through Bankwest Online Banking.

If you are a new customer or do not have an eligible Bankwest transaction account, you will need to apply for a transaction account prior to ordering your payment ring.

How much is a Bankwest Halo payment ring?

Your personalised ring has a payment device fee of $39 which is payable for its manufacture, use and setup. There is no fee to receive your free sizing kit.

How do I determine my payment ring size?

For your convenience, a complimentary ring sizing kit is available and can be ordered via our online request form. Once you have submitted your request, a ring sizing kit will be posted to you. Alternatively, you can visit a Bankwest store to have your finger sized.

What happens if my payment ring is the wrong size?

Your ring will be customised specifically for you and cannot be reprocessed or reused. Please order a complimentary sizing kit to make sure you order the correct size. Unfortunately, if you order the wrong ring size you will need to pay a payment device fee for a replacement.

How do I activate my payment ring and set my PIN?

An easy way to activate your card or payment ring is via online banking. Once you’ve logged in, select ‘self-service’ in the left-hand menu. Then, select ‘manage my cards’. Select the card or payment ring you wish to activate from the ‘cards to manage’ drop-down menu. Enter the expiry date printed on the card (if you’re activating a payment ring the expiry date is printed on the activation letter). Choose a new 4-digit PIN if necessary, and enter an SMS code to confirm your identity.

If you don’t have access to online banking, please call 1300 796 844 and follow the prompts to activate your card.

If you’re an additional card-holder, the primary cardholder needs to activate their card before you can activate yours.

Can I link my payment ring to a Bankwest credit card?

At this stage, your payment ring cannot be linked to a credit card.

What happens if I lose my payment ring or it’s stolen?

If you have misplaced your ring you can place a temporary lock on it through Bankwest Online Banking or the Bankwest App. If your ring is lost or stolen and you want to cancel your ring, contact us immediately on 13 17 19.

If you would like a replacement ring you can order and pay for a new device in store, through Bankwest Online Banking, or by calling 13 17 19. A payment device fee will be payable for a replacement ring.

What happens if I need a replacement ring?

If you are having problems using your ring, make sure you are following the instructions for use that were provided with your ring. If you still have concerns about its operation please contact us.

Unless your ring is faulty, you will need to pay another payment fee if you would like a replacement ring where:

  • the ring is the wrong size or colour (unless due to our error);
  • you change your mind about the ring;
  • your ring is lost or stolen; or
  • we issue you with a new or replacement ring for any other reason (not related to our error).

Is the payment ring secure?

Your payment ring benefits from the same security as all Bankwest credit and debit cards. To maximise security, please ensure you keep your payment ring as safe and secure as you would a credit or debit card and don’t disclose your PIN to anyone.

Can I give my payment ring to someone else to use?

No, the ring is issued to you and you should not lend, give or permit someone else to use it. If you do, it may affect your liability for unauthorised transactions.

Are there any fees for using my payment ring?

There is no additional fee for using your ring other than those which you would normally pay when making a transaction or purchase. Please refer to the relevant Product Disclosure Statement for a complete list of fees and charges.

How do I care for my payment ring?

Take care not to hit your ring or subject it to unnecessary shock or force. Your ring is a piece of smart jewellery and hitting it against hard objects or dropping it should be avoided. While the ceramic body is scratch resistant, some materials may cause surface defects.

  • Do not attempt to disassemble your ring.
  • Do not drop your ring.
  • Do not attempt to re-size your ring, it is not possible.
  • Keep your ring away from electronics that emit high frequency radio signals, such as microwaves.
  • Keep your ring away from heat sources such as heaters or fire. Exposing your ring to extremely low or high temperatures may result in damage or malfunction.
  • Use a dry cloth to clean the exterior of the ring (do not use solvents, thinners or alcohol).
  • Do not tap the ring with a sharp object as it may cause damage.

Is the payment ring water resistant?

Yes! The ring is water resistant up to 50m and can be worn while swimming, in the shower or in the rain. When swimming in sea water be sure to rinse the ring off with tap water after you’re finished.

Can I use my payment ring overseas?

Yes, you can use the ring at any retailer accepting contactless payments around the world. These retailers can often be identified by displaying the contactless symbol. Please note that most countries will have a different limit for contactless transactions ($A100 in Australia) and other fees and charges may apply. Please refer to the relevant Product Disclosure Statement for a complete list of fees and charges.

Does my payment ring expire?

Just like a credit or debit card, your ring will also expire. You will receive the expiry date with your ring and account information. When your ring expires, you will need to contact us if you would like a new ring.

How old do I need to be to use a payment ring?

You must be 16 years or above to be eligible for a payment ring. Our Easy Transaction Account is a simple account with no monthly maintenance fee which may suit.

Do I need to charge my payment ring battery?

The ring has no battery and never needs to be charged. To make a payment, the ring draws power from the contactless reader on the payment terminal.

Getting your ring is simple

1. Get an eligible account

Not a Bankwest customer or don’t have an eligible account? Don’t worry – it’s easy to apply for a transaction account before you order your payment ring. 1 Please note that Bankwest Business transaction accounts and the Bankwest FeeSaver Basic Account are currently not eligible for the Bankwest Halo payment ring. Close

2. Size your finger

As your ring is specifically personalised to you, it’s important you order the correct size. You can determine your ring size by ordering a free sizing kit using an online form or by visiting a Bankwest store.

3. Order your ring

When you’ve confirmed your ring size, you can order your black or white payment ring by logging into Bankwest Online Banking, or by visiting your closest Bankwest store.

Need more help?

If you still need help, including ordering a ring sizing kit, you can speak to someone in the team.