Certain events in your life may leave you needing help and support to get back on track financially. For example:
If you’re a Bankwest customer who’s currently falling behind with your repayments, or if you think you may fall behind, don’t hesitate to get in touch with us.
We’re here to help, and we could work with you to help you manage your credit card or loan repayments with a solution tailored to your needs.
If you are a recipient of eligible Services Australia income support payments or Department of Veterans Affairs’ payments and the account which the payment is directed to becomes overdrawn, please let us know when we speak with you.
Under the Code of Operations, individuals who receive an eligible payment from Services Australia or Department of Veteran Affairs, are able to keep at least 90% of that payment for living expenses when you receive a payment into an overdrawn transaction account. We will also take this into consideration when we are negotiating payment arrangements on other debts you owe us.
To receive at least 90% of the eligible payment, you will need to visit a Bankwest branch near you. You can also call us 13 17 19, but you will still need to visit a branch for access to funds.
If you’re in a time of need, we might be able to make special arrangements for you. We’re ready to help you with any concerns or questions in the event of a natural disaster.
Special arrangements are available to customers, and our Customer Assist team is ready to help you promptly with your financial concerns and enquiries.
If you’ve recently suffered a loss, we’re here to support you through this difficult time. Our deceased estates guide tells you everything you need to know, from your next steps to the documentation and account closing process.
We know that people over the age of 50 are at greater risk of financial abuse, scams and fraud. Elder financial abuse can take place in many forms, and it could happen to anyone. We’ve got a guide for elders and their loved ones that will explain what elder financial abuse is, how you can recognise it, and how you can protect yourself and your loved ones from experiencing it.
Disputing a transaction
If you’ve come across a transaction that’s not right, there are a few things to rule out first. If you’re still unsure, you’ll need to contact us.
Staying safe online
We’ve got a number of tips that you can use to prevent your cards and accounts from online threats.
Latest banking security threats
Stay up-to-date with the current online banking threats so you can know what to look out for.
We’re working to make sure our banking and website is accessible to everyone.
Alternative language services are available to make our banking services more accessible.
Our website can be accessed and navigated through a screen reader.
Find out how you can get support if you're experiencing hardship due to Coronavirus.
Find out more about consolidating multiple debts into one loan to help manage what you owe.
You can message us in the Bankwest App, or call us – we’re here 24/7.