Vulnerable customer support

We know that things can come up in your life that can make dealing with your finances seem overwhelming. But don’t worry – no matter what stage of life you’re at, we’re here to support you, whatever you’re going through.

Coping with the unexpected

Certain events in your life may leave you needing help and support to get back on track financially. For example:

Changes to your income or expenses
Losing your job
A significant life event, such as a relationship breakdown or death in the family
Injury or illness
An emergency event or natural disaster.

We might be able to help through tailored payment solutions, including reducing your payments for a period of time, extended your repayment arrangements or consolidating your existing Bankwest debts.

Find out more

Emergency Assistance Package

If you’re in a time of need, we might be able to make special arrangements for you. We’re ready to help you with any concerns or questions in the event of a natural disaster.

Special arrangements are available to customers, and our Customer Assist team is ready to help you promptly with your financial concerns and enquiries.

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Recently lost a loved one?

If you’ve recently suffered a loss, we’re here to support you through this difficult time. Our deceased estates guide tells you everything you need to know, from your next steps to the documentation and account closing process.

See our guide

Treating and preventing elder financial abuse

We know that people over the age of 50 are at greater risk of financial abuse, scams and fraud. Elder financial abuse can take place in many forms, and it could happen to anyone. We’ve got a guide for elders and their loved ones that will explain what elder financial abuse is, how you can recognise it, and how you can protect yourself and your loved ones from experiencing it.

See our guide (PDF)