Support at all stages of life

We know that things can come up in your life that can make dealing with your finances seem overwhelming. But don’t worry – no matter what stage of life you’re at, we’re here to support you, whatever you’re going through.

Coping with the unexpected

Certain events in your life may leave you needing help and support to get back on track financially. For example:

  • Changes to your income or expenses
  • Losing your job
  • A significant life event, such as a relationship breakdown or death in the family
  • Injury or illness
  • An emergency event or natural disaster.

We might be able to help through tailored payment solutions, including reducing your payments for a period of time, extended your repayment arrangements or consolidating your existing Bankwest debts.

Emergency Assistance

If you’re in a time of need, we might be able to make special arrangements for you. We’re ready to help you with any concerns or questions in the event of a natural disaster.​

Special arrangements are available to customers, and our Customer Assist team is ready to help you promptly with your financial concerns and enquiries.

We’re here for immediate support

Keeping your finances safe

Disputing a transaction

If you’ve come across a transaction that’s not right, there are a few things to rule out first. If you’re still unsure, you’ll need to contact us.

Staying safe online

We’ve got a number of tips that you can use to prevent your cards and accounts from online threats.

Latest banking security threats

Stay up-to-date with the current online banking threats so you can know what to look out for.

How we make our banking accessible

We’re working to make sure our banking and website is accessible to everyone.

Limited English

Alternative language services are available to make our banking services more accessible.

Visual impairments

Our website can be accessed and navigated through a screen reader.

Let us know about your experience

Need help?

You can message us in the Bankwest App, or call us – we’re here 24/7.

The advice on this page has been prepared without considering your objectives, financial situation or needs. You should, before acting on this advice, consider its appropriateness to your personal circumstances.