Customer support

Sometimes dealing with our finances feel overwhelming. We're here to help, with the information you need and support packages which give you flexible solutions when you need them.

3.5 minute read

Information on financial abuse

Our financial abuse page features tailored information to support anyone impacted by domestic and financial abuse. This page can help you:

  • Learn how to identify and address financial abuse
  • Access key resources
  • Find out where to go for help.

Keeping your finances safe

Safe and savvy guide

Learn about elder financial abuse, how to recognise it, and how you can protect yourself and your loved ones.

Disputing a transaction

Learn what to do to protect your accounts if you come across a transaction that doesn't look right.

Staying safe online

Find out what measures you can take to protect your cards and accounts from online threats.

Banking security threats

Stay up to date with the current online banking threats so you know what to look out for.

If you've recently lost a loved one

If you’ve recently suffered a loss, we’re here to support you through this difficult time. Our deceased estates guide tells you everything you need to know, from your next steps to the documentation and account closing process.

Deceased estate guide

We’ve prepared a guide to help you manage a deceased estate, so you have the support you need every step of the way.

Deceased estate glossary

We help cut through the jargon by explaining some common terms used when managing a deceased estate.

Dealing with serious illness or injury

A diagnosis of a serious illness, health condition or injury isn’t something most people expect or plan for. While everyone’s experience is different, we know it can negatively impact your finances and wellbeing.

We've put together a guide to help you manage your finances through serious illness.

I need a hand with digital banking

Code of Operation

Are you a recipient of Services Australia income support payments or Department of Veterans Affairs’ payments?

If you are a recipient of eligible Services Australia income support payments or Department of Veterans Affairs’ payments and the account which the payment is directed to becomes overdrawn, please let us know when we speak with you.

Under the Code of Operations, individuals who receive an eligible payment from Services Australia or Department of Veteran Affairs, are able to keep at least 90% of that payment for living expenses when you receive a payment into an overdrawn transaction account. We will also take this into consideration when we are negotiating payment arrangements on other debts you owe us.

To receive at least 90% of the eligible payment, you will need to visit a Bankwest branch near you. You can also call us 13 17 19, but you will still need to visit a branch for access to funds.

How we make our banking accessible

We’re working to make sure our banking and website is accessible to everyone.

Deaf, deaf, hard of hearing or speech impaired

National Relay Service users can be connected to any of our phone numbers.

Available 8am – 5pm AWST Monday to Friday, except WA and national public holidays.

Indigenous Customer Assistance Line

1300 382 395

We’re helping support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.

Interpreter services

Access a free interpreter service through our branches and over the phone.

Find out more

Receive your statements in braille

You can request your bank statements to be converted into Braille, Audio CD or e-text. Simply call us to make the request.

Don’t have a local branch? We’ve got you

Find the best way to get in touch based on your enquiry.

Message us

If you’re already a customer, simply open the app or online banking and send our local contact centre colleagues a message.

They’re online 24/7.

Home lenders

Our Mobile Home Lenders are Australia-wide and available in person or on the phone, during the day, evenings and weekends.

They’re there to help you with a new loan, or your existing one.

ATMs

Withdraw cash or make a deposit at any Smart Bankwest or CommBank ATM in Western Australia. Plus we won’t charge you ATM fees in Australia or overseas. 1 Overseas and local non-bank ATM operators may charge a fee. Other fees and charges may apply.​

Learn more about CommBank ATMs

Let us know about your experience

About this article

We take care of all the BS (bank stuff) so you can access the knowledge you need to make informed decisions. When we write a guide or article, we take steps to make sure the information is relevant, accurate and most of all, helpful.

Keep reading

If you’ve had a change to your personal circumstances, you may find it hard to keep up with your repayments. We’re here to help.

Find out more about consolidating multiple debts into one loan to help manage what you owe.

If gambling is impacting your life and you’re a Bankwest customer, we can help.

We’re here to help

Need more help? Speak with someone from the team today.

  1. Overseas and local non-bank ATM operators may charge a fee. Other fees and charges may apply.

The advice on this page has been prepared without considering your objectives, financial situation or needs. You should, before acting on this advice, consider its appropriateness to your personal circumstances.