Our electronic ID check is available when you apply for an account online.
Australian driver's licence
You'll need to provide all the information below:
You’ll need to provide all the information below:
Passport (all countries)
Foreign Passports must be current.
Australian Passports must be issued by the Commonwealth and not expired more than two years ago.
You’ll need to provide some or all of the information below:
One of the following photo ID documents:
Two of the following non-photo ID documents:
One item from the non-photo ID documents listed above AND one from the following secondary ID documents list (a total of two items):
Visit an Australia Post Bank@Post outlet with sufficient original ID documents and the relevant identity verification form from the following list:
Check the relevant form to see what ID documents you’ll need to provide. Note that the ID documents Australia Post will accept as verification is more limited than what we accept directly at Bankwest.
You can print and complete the Student Banking Identity Verification Form (PDF). Get copies of your ID documents certified by your teacher, doctor, pharmacist… and post them to Bankwest free of charge.
If you’ll be signing and executing your documents outside of Australia, you’ll need to have your identity verified for mortgage purposes. Please speak to your lender for more information.
We may accept alternate documents from remote Aboriginal and Torres Strait Islander peoples, refugees, people living in a declared natural disaster zone or people who’ve recently been released from an Australian Correctional Centre. Call us on 13 17 18 to find out what you can bring with you.
Bankwest is required under the AML/CTF Act 2006 to identify you prior to providing you with a designated service, such as:
Also, ID documents that you provide need to list your full name and date of birth and/or residential address.
An English translation from an accredited translator (NAATI translation) is required.
If you’re signing and executing documents overseas, you’ll need to verify your ID. To do this, you’ll need to take one of the following to an Australian Embassy or Consulate.
For more information, refer to the Instructions to Complete Overseas Document Witnessing and Verification of Identity Requirements (PDF).
You might receive a call from us to verify your identity, check your tax residency, or ask you to visit a branch with your ID if you’re a new customer. This is to meet our regulatory obligations.
We know it can be uncomfortable to give your personal details over the phone, so you can call us on the number below to check the call you’ve received is from Bankwest, and to verify your details.
To contact our Customer Verification Services team, please call us on:
Bankwest Customer Line - Customer Verification Services
+61 1300 380 679 for Australian and International inbound calls.
You can contact our Customer Verification Services team from 9am - 5pm AWST, Monday to Friday.
You can message us in the Bankwest App or online banking, or call us - we're here 24/7.