As part of your home loan application, you may be able to confirm your identity online using digital verification (Biometric ID) on your mobile phone.
For digital verification, you’ll need at least two forms of the following identification:
Foreign Passports must be current. Australian Passports must be Commonwealth-issued and can be current or expired within the last two years.
If you need help or choose not to continue with digital verification, contact your broker or lender.
Our electronic ID check is available when you apply for an account online.
You’ll need at least two forms of the following identification:
Australian driver's licence
You'll need to provide all the information below:
From 1 September 2022, we'll need to see your card number if you're confirming your identity online. Learn where to find your driver's licence information.
You’ll need to provide all the information below:
Passport (all countries)
Foreign Passports must be current.
Australian Passports must be issued by the Commonwealth and not expired more than two years ago.
You’ll need to provide some or all of the information below:
Visit a participating Australia Post outlet. Please note not all outlets provide this service.
Use the locator to find your nearest outlet and bring with you sufficient original ID documents and the relevant identity verification form from the following list:
Check the relevant form to see what ID documents you’ll need to provide. Note that the ID documents Australia Post will accept as verification is more limited than what we accept directly at Bankwest.
One of the following photo ID documents:
TWO of the following non-photo ID documents:
One item from the non-photo ID documents listed above AND one from the following secondary ID documents list (a total of two items):
If you are attending Australia Post to be identified, you will also need to provide a notice issued and signed within the last three months by a School Principal that contains your full name, any other names you’re known by, residential address and how long you’ve attended the school.
If you’ll be signing and executing your documents outside of Australia, you’ll need to have your identity verified for mortgage purposes. Please speak to your lender for more information.
We may accept alternative documents from remote Aboriginal and Torres Strait islander peoples, refugees or people who've recently been released from an Australian Correctional Centre. Call us on 13 17 19 to find out what you can bring with you.
Bankwest is required under the AML/CTF Act 2006 to identify you prior to providing you with a designated service, such as:
Also, ID documents that you provide need to list your full name and date of birth and/or residential address.
An English translation from an accredited translator (NAATI translation) is required.
If you’re signing and executing documents overseas, you’ll need to verify your ID. To do this, you’ll need to take one of the following to an Australian Embassy or Consulate.
For more information, refer to the Instructions to Complete Overseas Document Witnessing and Verification of Identity Requirements (PDF).
You might receive a call from our Know Your Customer (KYC) Collect team to verify your identity, check your tax residency, or ask you to visit a branch or participating Australia Post outlet with your ID. This is to meet our regulatory obligations.
We know it can be uncomfortable to give your personal details over the phone, so you can call us on the number below to check the call you’ve received is from Bankwest, and to verify your details. Remember, we will never ask you to transfer funds or reveal your passwords or log in details. We will never include a link to login directly from an email or SMS or ask you to share your screen.
You can contact our KYC Collect team from 9am - 5pm local Australian state time, Monday to Friday.
Our Data Improvements team may get in touch to verify your identity, check your tax residency, or ask you to visit a branch with your ID. If you would like to verify the call, you can contact our Data Improvements team on the following number:
You can contact our Data Improvements team from 9am - 5pm local Australian Western Standard time, Monday to Friday.
You can message us in the Bankwest App or online banking, or call us - we're here 24/7.