There may be times when we need to check your ID to confirm your identity (it’s a security thing). Use our handy guide to see what documents we’ll accept.
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What identification documents do I need?
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Applying for a home loan
As part of your home loan application, you may be able to confirm your identity online using digital verification (biometric ID) on your mobile phone.
For digital verification, you’ll need one of the following identification documents:
- Australian driver's licence
Your driver’s licence must be current and can’t be a digital version of a driver’s licence or learner’s permit. - Passport (all countries)
Foreign passports must be current. Australian passports must be Commonwealth-issued and must not have expired more than two years ago.
If you need help or choose not to continue with digital verification, contact your broker or lender.
Applying for an account
Our electronic ID check is available when you apply for an account online.
You’ll need at least two forms of the following identification:
Australian driver's licence
You'll need to provide all the information below:
- State of issue
- Licence number
- Expiry date
- Card number for licences issued in NSW, ACT, SA, TAS, NT or WA.
From 1 September 2022, we'll need to see your card number if you're confirming your identity online. Learn where to find your driver's licence information.
Medicare card
You’ll need to provide all the information below:
- Medicare number (10 digit number on top of your card)
- Individual card reference number (this is the 1 digit number to the left of your name)
- Name as it appears on your card
- Card colour
- Card’s valid date.
Passport (all countries)
Foreign Passports must be current.
Australian Passports must be issued by the Commonwealth and not expired more than two years ago.
You’ll need to provide some or all of the information below:
- Country of issue
- Passport number
- Expiry date
- Place of birth as stated on your passport
- Country of birth
- Family name at birth (Australian passports only)
- Family name at citizenship (if you’re using an Australian passport but you were born overseas).
Visit a participating Australia Post outlet. Please note not all outlets provide this service.
Use the locator to find your nearest outlet and bring with you sufficient original ID documents and the relevant identity verification form from the following list:
- Transaction and Savings Accounts Identity Verification Form (PDF)
- Credit Card Identity Verification Form (PDF)
- Personal Loans Identity Verification Form (PDF)
- Mortgagor Identity Verification Form (PDF)
Check the relevant form to see what ID documents you’ll need to provide. Note that the ID documents Australia Post will accept as verification is more limited than what we accept directly at Bankwest.
We'll need officially certified documents when you apply for some accounts and loans.
See our Customer Document Certification Guide (PDF) to make sure that your documents are certified correctly.
Special provisions
We may accept alternative documents from remote Aboriginal and Torres Strait islander peoples, refugees or people who've recently been released from an Australian Correctional Centre. Call us on 13 17 19 to find out what you can bring with you.
Why we need to check your ID
Bankwest is required under the AML/CTF Act 2006 to identify you prior to providing you with a designated service, such as:
- When you’re opening a new account
- When you’re becoming a signatory to an existing account
- When we take out a Mortgage as security for your loan. This is called Mortgagor Identity Verification
- When you are reclaiming funds from an inactive account which has been closed
- When reclaiming funds from ASIC for a closed inactive account.
Make sure your ID documents are in the same name you provide to Bankwest
Also, ID documents that you provide need to list your full name and date of birth and/or residential address.
What if your documents aren’t in English?
An English translation from an accredited translator (NAATI translation) is required.
If you’re signing and executing documents outside of Australia, you’ll need to have your identity verified.
What you'll need
Complete the relevant form and bring your ID documents to an Australian Embassy or Consulate.
All states and territories except Western Australia and Queensland
Identity/Witnessing Certification (PDF), witnessed by a notary public, competent officer, Australian or New Zealand lawyer. Note that this form is available for mortgages in all states except Western Australia and Queensland.
Queensland
Queensland Titles Registry Identity/Witnessing Certification (PDF), witnessed by a notary public, competent officer, Australian or New Zealand lawyer.
Western Australia
Australian Embassy/High Commission/Consulate Identity and Witnessing Certificate (PDF) – note that this is the only verification of ID method available to Western Australian mortgages signed overseas.
For more information, refer to the Instructions to Complete Overseas Document Witnessing and Verification of Identity Requirements (PDF).
Need help?
Contact your lender or broker at any step along the way.
KYC Collect
You might receive a call from our Know Your Customer (KYC) Collect team to verify your identity, check your tax residency, or ask you to visit a participating Australia Post outlet with your ID. This is to meet our regulatory obligations.
We know it can be uncomfortable to give your personal details over the phone, so you can call us on the number below to check the call you’ve received is from Bankwest, and to verify your details. Remember, we will never ask you to transfer funds or reveal your passwords or log in details. We will never include a link to login directly from an email or SMS or ask you to share your screen.
To contact our KYC Collect team, please call us on:
1300 380 679 (in Australia)
+61 1300 380 679 (from overseas).
You can contact our KYC Collect team from 9am – 5pm local Australian state time, Monday to Friday.
Data Improvements
Our Data Improvements team may get in touch to verify your identity or check your tax residency. If you would like to verify the call, you can contact our Data Improvements team on the following number:
1300 001 036 (in Australia)
+61 8 9369 3455 (from overseas)
You can contact our Data Improvements team from 9am – 5pm local Australian Western Standard time, Monday to Friday.
We’re here to help
Message us in the Bankwest App or online banking, or speak with someone from the team today.