How do I keep my accounts and cards secure while travelling?

You might have already prepared a travel checklist and organised your travel money – but what about while you’re travelling? Here’s some security tips to help keep your money safe, so you can spend your trip doing the things you enjoy.

Simple steps to bank safely overseas 

Tell us you’re leaving

By letting us know when you’re going overseas, we can keep an eye out for suspicious activity on your account. Let us know in the Bankwest App and select ‘International’ from the main menu or in online banking by filling out an Overseas Travel Notification.

Check the banking access in the country you’re travelling to

Some countries are part of an international sanction, which means you’ll only have restricted banking access if you go there. Before you go, it’s a good idea to check if you’ll be affected – find out more.

Protect your details 

Always keep your PIN and password a secret. Make sure they aren’t written anywhere someone else could find them. You can also set up PIN or Fingerprint Login in the Bankwest App.

What to do if you forget your Personal Access Number (PAN) or password

You can find your PAN or reset your password in the Bankwest App or online.

If you don’t have access to your mobile or the internet, call us and we can help – just be mindful of any international call rates that might apply.

Separate your cards

Keep your cards in different places so you’ll have a backup if one of your bags is lost or stolen. Read more about what to do if you lose a card.

Keep an eye out 

Check ATMs and electronic facilities for suspicious devices. If your transaction is made over the counter, ask for a cancellation receipt if you’re told your transaction is unsuccessful. Also see how you can save on fees while you travel.

What to do if your card is lost or stolen

You can temporarily lock your card at any time in the Bankwest App or online banking, and call Mastercard® International for help. Learn more about lost or stolen cards.

Need more help?

You can message us in the Bankwest App or online banking, or call us - we're here 24/7.

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The information contained in this article is of a general nature and is not intended to be nor should it be considered as professional advice. You should not act on the basis of anything contained in this article without first obtaining specific professional advice. To the extent permitted by law, Bankwest, a division of Commonwealth Bank of Australia ABN 48123123124 AFSL / Australian credit licence 234945, its related bodies corporate, employees and contractors accepts no liability or responsibility to any persons for any loss which may be incurred or suffered as a result of acting on or refraining from acting as a result of anything contained in this article.