How do I view or confirm a pending payment?

Answer

All payments need to be approved by a Master user (or two Master users if the account needs two signatures) before they can be processed – you can find payments that are waiting for approval listed under ‘Pending’ payments.

To view your pending payments, select ‘Pending’ under ‘Payments & transfers’. You’ll then be able to filter payments by:

  • Payment type
  • Account
  • Status.
     

To view a payment in more detail, click on the orange reference number under ‘payment’ in the ‘List of payments’ table. Keep in mind that approved payments that are scheduled for a future date will stay in ‘Pending’ until they’ve been processed.
 

Confirming payments as a Master user

If you’re a Master user, you just need to enter your secure code and press ‘confirm’ in the relevant payment. Ensure that you check any pending transaction thoroughly before approving.

How can we help?

Business Specialists Team

Speak with someone from the team today


Business Banking Specialists

Here’s how to get in touch