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Less home loan hassle with digital signing

Digital signing – designed for you and your customers in mind. Feel comfy knowing you can review home loan contracts for accuracy before they're sent to your customer, who can conveniently sign from the comfort of their couch.

Less paperwork and less waiting

Your customers can experience a speedier time to settlement by digitally signing most of their home loan documents from anywhere.

See what your customers see

Have more visibility over their home loan contracts and journey.

Faster changes and settlement

Speeding up the process means settlement can be achieved faster and more efficiently.

Easy and secure process

Clear signing tags and input fields show the customer what to do, with secure log in and a clear electronic audit trail.

Broker review window

A 12-hour window to review documents and tell your customer the good news.

How it works

The process is simple – we've even got a video that steps you through it.
1

We send you a read-only version via DocuSign®

You’ll have a 12 hour window to review and tell your customer the good news. Once that’s done, you can choose to override the 12 hour review period and send the documents to your customers immediately.
2

Your customer gets email instructions

We recommend they use a computer or tablet to read and sign the documents. They’ll need internet access, plus an SMS secure code to log in.
3

Customers sign the documents

The first customer reads and signs each document. They’ll then be sent to the next customer until everyone has signed. Once signed, they’ll automatically be sent back to us.
4

Signed copies sent to you and each customer

They’ll be available in your email link for 90 days, so download a signed version for your records.

How to explain digital signing to your customer

Before you submit an application

  • Check they’re eligible for digital signing
  • Tell them that their documents may be issued digitally once their home loan’s been approved
  • Tell them about the benefits of digital signing, including how secure, fast and easy it is.

When their home loan’s been approved

  • Use the 12 hours window between your read-only email and their automatic email to explain that they’ll get an email with a link to their home loan documents
  • Tell them they’ll need to sign in using an SMS secure code.

Things to know and do

Info at your fingertips

1

Check if your customer is eligible for digital signing

To be able to sign documents digitally you customer should meet the below criteria:

  • Applying for a personal home loan (including construction loans) or home loan increase
  • Possess a valid email address and an Australian mobile number. For multiple applicants, mobile numbers need to be unique, email addresses can be shared between applicants
  • Home loan application does not fall into one of the following scenarios:
    • Guarantor
    • Power of attorney
    • Where an interpreter is required
    • Where manual document preparation is required
    • Home loan transfers
    • Personal loan or credit card applications (credit card products on a home loan application are eligible)
    • More than four borrowers
    • More than five home loan products and/or securities
    • Interest in advance products.


There may be instances not listed above that prevent the document from being digitally signed. In these cases, the case owner will notify you of the changes to the delivery method.
 

2

Double check your customer’s contact details

Make sure their email and Australian mobile number are correct when submitting their application. If they’re not, it’ll mean delays and rework for you and your customer. Your customers should also be able to check their details in the Application Tracker.

3

Check if the digital documents are correct

If everything’s correct and you’ve spoken to your customer, select the option to send loan documents to the customer and click ‘finish’ to trigger an email to the first customer. If you notice something that needs to be changed, contact the case owner to have it updated as some errors do not require new documents to be issued.

4

Not all forms can be signed digitally

Legally, we’re unable to accept the mortgage form digitally – it needs to be printed, signed and returned via reply paid mail.

5

Digital forms can’t be printed for signing

Other than the Mortgage Form, you won’t be able to print documents received via DocuSign® for your customer to sign – they must all be completed digitally.

See our digital signing FAQs

Want to get into the nitty gritty?

Here's a training pack you might find helpful

See training pack (PDF)

Helping you and your customers feel home loan comfy

Check out other ways to get comfy with less home loan hassle.

Enjoy just one point of contact at each stage of the application process.

A handy online tool that keeps you up-to-date on your customers' applications.

We'd love to have you on board

Want to check it out for yourself? Get accredited with us.

Fill out our retail accreditation form (PDF) or business accreditation form (PDF), and send it to your aggregator for approval, along with your supporting documents. For supporting documentation refer to the 'accreditation requirements' on each accreditation form. For retail accreditations fill out our Mentor Agreement Letter with Mentoring Contact Log (PDF). Your aggregator will then send it on to us for processing.

Once we verify you, we'll be in touch with your next steps.

Need help?

Our retail support teams are here to help.

Contact us