We’ll stop all access and activity to home loans and personal loans where the deceased person is the only borrower. We recommend you seek legal advice before making any voluntary repayments during this time.
Unless you're a joint account holder or guarantor, you won't be responsible for the debts of the deceased's estate.
If you’re the joint account holder, you’ll need to continue making repayments. Unless you plan to sell the property or pay off the loan using the deceased person’s super or insurance, we might be able to help transfer the Certificate of Title to the surviving account holder(s).
Home and personal loans stay in the joint names until changed to the surviving borrower’s name, or in the case of a home loan, until the property is sold.
If you wanted to change a home loan to be in the surviving borrower's name only, then a new loan would be required and we would assess this option according to our usual procedure.
If you’re struggling to make repayments on your own, we can help you – just call our Financial Assist team on 1300 769 173.