If you need support due to the coronavirus, we’ve got specific solutions that could help with your home loan, personal loan or credit card. Call our Customer Assist team on 1300 769 173 or email customer.assist@bankwest.com.au.
If you need support due to the coronavirus, we’ve got specific solutions that could help with your home loan, personal loan or credit card. Call our Customer Assist team on 1300 769 173 or email customer.assist@bankwest.com.au.
See how we can help when it comes to personal circumstances such as unexpected life changes, natural disasters, deceased estates and more.
Most commonly, financial hardship is when you’re finding it difficult to make repayments on your debts when they’re due, often resulting from a change in your circumstances.
When your circumstances change, this can have a serious impact on your financial situation – to the point where you start experiencing financial hardship. Events that could cause this include:
Our team is here to help. We’ve also got a bunch of other helpful resources below.
If you’re unable to meet your minimum monthly repayments or require ongoing financial assistance, we’re here to help. We can chat to you about ways to manage your credit card or loan repayments.
You can message us in the app or online banking – just ask for a Customer Assist Officer. We’re available via chat or phone 6am - 6pm AWST Monday to Friday.
In the app: From the home screen, tap ‘Contact us’ > ‘Message us now’.
In online banking: Click ‘Message us now’ on the right of the screen.
Phone: 1300 769 173
?
If you’re overseas, call +61 8 9481 8115 and choose option 1. Calls made overseas from landlines or mobile phones will be subject to international call rates.
Email: customer.assist@bankwest.com.au
Fax: 1300 552 839
Post:
Customer Assist
Post Office Box E237
Perth WA 6841.
Otherwise:
If you’re a financial counsellor or are being represented by a financial counsellor or authorised representative, get in touch with our specialist team.
Phone: 1300 572 961 (option 3)
We’re available: 6am - 6pm AWST Monday to Friday
Email: customer.assist.managed@bankwest.com.au
You can also nominate a representative to act on your behalf and fill out a Third Party Request (PDF).
Contacting us should be your first step if you’re struggling to make your repayments due to unforeseen circumstances. Getting support as early as possible could take the pressure off and help you to manage your finances.
Your circumstances are unique and we assess each situation individually. Our Customer Assist team are dedicated to guiding you on the best approach for your current financial position. We offer appropriate solutions, such as payment plans, where possible.
Everyone is affected differently. We may be able to assist you by:
Once you've applied for hardship assistance, we'll contact you within three business days. Please have the following information ready:
Our financial abuse hub covers tailored information to help anyone who has been impacted by financial abuse get back on their feet. This can help you or someone you know by:
If you have St. Andrew’s insurance on your products, you might be covered if you find yourself in a situation where you’re unable to keep up with your bills. You can contact them directly or visit their website to find out more about your policy.
An Employee Assistance Program (EAP) is a work-based intervention that aims to improve the wellbeing of all employees. The program provides preventative and proactive actions to identify and resolve issues that can impact on a colleague, including financial hardship.
If you’re behind on your repayments and are unable to make them up in one go, our Payment Solutions team can look into flexible options for your future payments. You can get in touch with us on 1300 787 144. ? If you’re overseas, call +61 8 9481 8115 and choose option 3. Calls made overseas from landlines or mobile phones will be subject to international call rates.
We’re available Monday to Friday, 6am - 6pm and Saturdays 8am - 2pm AWST.
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