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Bankwest Emergency Assistance.

For flood-affected areas in NSW Mid North Coast and Hunter Valley.
Published 21 May 2025

Bankwest is providing Emergency Assistance to customers and businesses in areas affected by flooding in NSW’s Mid North Coast and Hunter Valley.

Bankwest understands each customer will have different needs and encourages those affected to discuss their individual circumstances by either contacting us in the Bankwest app, phoning our 24/7 Customer Engagement Centre on 13 17 19, or calling the Financial Hardship team (1300 769 173, Monday to Friday AWST). Business customers can call 13 7000 or speak with their relationship manager.

For emergency assistance, customers should call the State Emergency Service on 132 500. Alternatively, visit NSW State Emergency Services website. In a life-threatening emergency call 000 (triple zero).

Special arrangements are in place to provide support to Bankwest customers should they need it, and our colleagues are ready to assist with any financial concerns or enquiries.

For more information and contact details for specific support, visit: https://www.bankwest.com.au/personal/guides/emergency-assistance 

Bankwest Emergency Assistance can include:

  • Customised payment arrangements for home loans, credit card, and personal loans.
  • Waiving fees and charges.
  • Waiving fees and notice periods for early access to Term Deposits.
  • Loan restructuring for customers with existing loans.

Contact us.